“You have just saved me four days a month!” Forum Opens Eyes to eLearning Potential

How do you know how your staff want to learn and getting your staff involved in designing your learning environment were among the key themes as Unicorn Training hosted its 2012 Client User Forum at the Kia Oval Cricket Ground yesterday (Thursday 25 October)

Around 50 of our clients and partners joined us for what was our second forum of this kind, while guest speakers included James Lonergan (Education Manager, Insurance Institute of Ireland) and Rachel McDonnell FCIPD (Partner and Head of Operations, Lockton).

The aim of the forum was to help participants discover more about how to get the best out of our online learning platform, SkillsServe, and to explore the value of great instructional design. By the amount of interaction and exchange of information in the room it was clear everyone was keen to maximise the potential of the eLearning.

Some key points from the day….

SESSION 1 – WHAT’S NEW IN SKILLSSERVE V3

Unicorn’s Head of User Experience (UX), Eddie Yanez, looked at the world of reporting via SkillsServe and asked the question ‘What challenges do you face with LMS reporting?’

He insists report summary fields are “not just for control freaks!” before asking the room what they want from reporting in SkillsServe.

Eddie reveals over 100 enhancements, and counting, have been made to SkillsServe’s reporting functionality, with much of that driven by customer needs. There are 20 data sources in SkillsServe including appraisals and event management.

It was clear reporting remains high on everyone’s agendas and some excellent ideas were shared.

Oh and a little secret…. Webex integration is coming to SkillsServe

Quote of the session – “Wow…you have just saved me four days a month!”

Debbie Fairman‏ @likelearning “#unicornforum is all about reporting. Gathering valuable feedback from their valued customers.”

SESSION 2 – SKILLSSERVE IN CONTEXT (ADVANCED USER PRESENTATIONS)

James Lonergan (Education Manager, Insurance Institute of Ireland) talks III Connect

III have seen a 67% exam pass rate increased to 75% by using III Connect SkillsServe. James showed why you shouldn’t be scared about updating eLearning as SkillsServe makes it easy.

SkillsServe v3 allows only relevant content to the users’ qualifications to be shown in the III Connect catalogue.

III Connect….
·         provides great time savings with deployment of content to users
·         hosts packaged webinars – a great way to expand your audience
·         really maximises use of video and useful resources
·         continues to improve content by using SkillsServe eBriefing Creator, embedding video content and word clouds
·         uses the eBriefing Creator to communicate timely compliance updates from the regulator – powerful stuff

@eddieyanez – “III doing some incredible work with SkillsServe’s eBriefing feature, including use of short videos.”

Rachel McDonnell FCIPD (Partner and Head of Operations, Lockton) talks LockedOn

LockedOn SkillsServe is at the heart of Lockton Associates’ strategy to “stay hot on performance management” and “nurture and develop top talent”.

Lockton have doubled their training – “we are not cutting costs!” – with SkillsServe’s reporting at the heart of their success. Everything Lockton associates need has been made available from job competences to Broker Assess and bespoke training.

Their innovative ‘video lunch and learn’ sessions are shared globally via LockedOn for all to see. Video has made a huge difference in enhancing learning and positive feedback from associates. Filming is far more cost effective than you think if you make the most if it and host on your SkillsServe platform.

LockedOn is going live in Asia and Latin America.

‏Lucy Cartlidge @CartlidgeRT – “Lockton sound like a pretty amazing company to work for – brill presentation by Rachel on their use of SkillsServe.”

SESSION 3 – GREAT INSTRUCTIONAL DESIGN

Lucy Cartlidge (Client Relationship Manager, Unicorn Training) discussed the value of great Instructional Design and how courses are tailored to different learning styles.

She stressed the focus on User Experience by means of visually appealing learning paths, stating, “simpler interactions are indeed simple, but very effective.”

Lucy illustrated how even the most dry eLearning subject don’t need to be boring and provided some examples of eLearning incorporating gaming that look amazing.

CLOSE

Mark Jones, Director, Business Development, Unicorn Training: “These forums are invaluable in helping us better understand what you and your staff need to maximise learning efficiency and effectiveness while also helping you appreciate just how much untapped potential solutions you may already have in place actually have. I’m always impressed by how open and honest people are prepared to be at these forums. There’s no competitive or secretive edge, just an understanding and willingness to help everyone improve professional standards across the whole industry.”

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