NEWS: Unicorn Launches New ComplianceServe
ComplianceServe is a direct response to FCA training and competence requirements, providing all FCA regulated firms, including those affected by the new Consumer Credit Regulation and Mortgage Market Review (MMR) changes, with everything needed to manage compliance training through an easy-to-use, secure portal.
Unicorn has partnered with leading industry bodies Council of Mortgage Lenders (CML), British Bankers Association (BBA), bacs, The Consulting Consortium (TCC) and Asset Based Finance Association (ABFA) to ensure ComplianceServe encourages behavioural changes that are reflected instinctively in staff conduct.
Key ComplianceServe benefits:
- courses are tablet compatible
- course content is broken up into smaller ‘standalone’ activities so you can create your own bespoke programmes
- many of the courses have a fresh new look
- you can customise the assessment attempt and passmark settings
- includes Compliance Passport – a programme you can use that covers the most popular compliance topics
- historical courses will still appear in the ‘archived’ area
How does ComplianceServe change culture?
Mark Jones, Unicorn Director, explains: “To bring about the change in culture and behaviours demanded requires a training approach that doesn’t just treat compliance as a ‘tick box’ exercise, but that enables employees to really get to grips with understanding how and why issues such as TCF, complaints handling, financial crime etc should be dealt with, and practice applying that knowledge practically.
“Technology provides outstanding opportunities to deliver genuinely in-depth, immersive, practical online learning through the use of video, outstanding graphics and other engaging multimedia experiences.
“Combined with the fact people’s lifestyles are so mobile-led, learning that can be access 24/7 across the whole range of devices people use in their everyday lives can play a lead role in embedding the change of culture and behaviours demanded by FCA consumer credit regulations and MMR.”
Powered by Unicorn’s award-winning online learning platform, SkillsServe, ComplianceServe gives firms access to the full learning library and ready-made suite of learning tools across the core compliance topics.
Having access to this broad scope of content takes the burden off firms having to decide what courses employees should take by providing recommended learning pathways. Its integrated eCreator also enables firms to create their own content and custom programmes and upload questions.
Mark added: “ComplianceServe is all about full user engagement, from the courses to the fact that it provides a rolling news feed of topical and relevant information that users can personalise according to their interests.
“Not only does this ensure users stay up-to-date with what’s going on in their industry, but it gives them an incentive to keep coming back to their homepage. All of this contributes to a long-term shift in mindset towards compliance, and the personal and business benefits that being instinctively compliant can bring about.”
Main topic areas included in the ComplianceServe learning library:
- Core Competencies – including Consumer Credit Regulation, TCF, complaints handling, information security, data protection and risk management.
- Financial Crime
- Specialist/Management Responsibilities
- Mortgage and Home Finance
- Direct Debit
ComplianceServe also offers a selected range of content at additional cost:
- Arrears and Possessions
- Business Essentials
- Human Resources
- Health & Safety
- Microsoft Suite
Find out more