Engagement is key: Unicorn and Paragon Group

Senior Relationship Manager Sarah Smith explores how one of our major clients is driving learning engagement within their organisation… 

For the past three months Unicorn and Paragon Group have been working on a project to re-launch their E-hub (Unicorn LMS) with an update to the homepage and addition of a Career Area.

The move to Theme Builder allows Paragon access to the sliding banner within their portal, which is used to highlight what’s new on the platform:

e-Hub banner by Paragon bank

New additions to the platform, available after the relaunch, include a new ‘My Career’ informational page with links to key resources and video clips of staff that have progressed internally. The Learning and Development team have also created eCreator courses with tips and advice as support tools for staff looking to progress.

New portlets have been added to the homepage to highlight what is on offer to staff, these include: ‘My Career’ – to access the page noted above.

An Appraisal Portlet making the appraisal forms easier to access.

CPD is now configured and a portlet added to highlight staff progress and allow them to add relevant activities to the log should they wish.

Balloons at the paragon launch partyThe final new addition is the Learning Heroes content. This library is available so that staff have easy access to a range of subjects as and when they want (including topics covering health and safety, personal development, project management and more.) This is Paragon Group’s first step into offering ‘pull’ style learning to staff, and signals a real move into offering a ‘one stop’ shop for staff looking to develop.

To ensure staff engaged with the new look E-hub the L&D team has organised road show events at each of the company’s key locations. As the Paragon’s Senior Relationship Manager, I joined them at their Solihull Branch for the first event.

The event was a great opportunity to hear first-hand what staff thought of the new additions to the platform and the response was overwhelming positive. A few people admitted they only ever used the platform to complete mandatory training but the extra learning available gives them a new reason to check it out.

The L&D team have also set up an initiative that anyone who completes a Learning Heroes course within the first month will be entered into a prize draw. This was deemed a real incentive to try out the courses for the staff that dropped by. The prize draw is a great example of a simple yet effective way to increase engagement with the content and the platform.

The drop-in event lasted 4 hours with laptops set up in the foyer and an email sent around to let staff know that we were there to answer questions. With the added bonus of chocolate for anyone we spoke to the four hours passed quickly with a constant stream of people interested in what we were showing.

If anything, from a Senior Relationships Manger’s point of view, I really saw how a simple explanation from the L&D team about what E-hub offers really changed people’s perceptions of the platform.

Talking to the L&D team they mentioned that staff surveys and feedback had driven the need to add additional resources. Staff had mentioned that additional learning would be useful and a central career area would be of interest. Seeing that action had been taken on the feedback was well received and positive comments included:

‘Looks great and a lot more user friendly’

‘Really like the look of the new areas’

‘There’s so much more on e-hub now’

‘These changes have really created a one-stop shop’

‘I can’t wait to try some of the Learning Hero courses – I have been looking for something like this since I started here’

Paragon launch party introducing Unicorn to the business

It has been great working with the Paragon L&D team and Steph Rufino (Unicorn Project Manager) to launch the Career Area and additional functionality, and I wish Paragon every success in engaging the rest of the business with the initiatives.

As an SRM at Unicorn I always look for opportunities to work with my customers to make enhancements to their platform like this a reality. I truly believe that to drive value through the Unicorn LMS you have to look at how your staff engage with what is on offer and not be afraid to highlight tools and support that’s available within your business.

Engaging staff in their own development and offering tools to support this always gets positive feedback and there are really easy ways to achieve this with the LMS.

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