Archive by Author | abipearsunicorn

Cyber Security: ‘A Tale of Two Banks’

This week, Emma Dunkley of the Financial Times published an amusingly titled yet insightful piece on the recent cyberattacks levelled at two major high street banks. Not to be misled by the lighthearted headline of the article, her account provided another chilling glimpse into the reality of what major banks and consumer organisations now face on almost a daily basis when it comes to protecting their data.

People working at computers in a bank

“The recent attacks on Lloyd’s Banking Group and Tesco Bank revealed the evolving techniques used by cybercriminals to expose financial institutions’ vulnerabilities”, she wrote, as she sought to explain the wider implications of what had happened. “The threat of cyber assaults is increasing. As banks roll out more digital services, and as more customers use technology to handle their money, cyber criminals have a greater number of entry points through which to access systems and customer data.”

What happened?

On January 11th, Lloyds was hit by what is commonly known as a ‘denial of service’ attack, where hackers hijacked several of the bank’s servers and flooded their website with large amounts of traffic designed to cripple online services. Upon discovering that they could not gain access to online banking, many customers took to social media to vent their frustration, as Lloyds deployed a series of counter-measures designed to isolate the attacks and limit the damage caused.

Although large banks are typically targeted by denial of service attacks around once a month, the Lloyds incident was particularly severe – with this attack lasting far longer than the usual few hours.

“Denial of service attacks are happening 24/7 globally,” says Philip Halford, a senior adviser at financial services consultancy Bovill. “There are multiple perpetrators, often targeting the same trophy targets. They share the common objective to breach a control system sufficiently to allow or deny legitimate users access to it. The motivation can vary from criminal intent to mere bragging rights. The effect, however, can be crippling for organisations.”

Compared to the Tesco Bank fraud that took place in November last year, the Lloyds attack was relatively mild, with no customer data or money having been stolen. It is reported that the hackers behind the attack demanded a £75,000 bitcoin ransom, although it is unclear whether Lloyds bowed to this request.

Stressed businesswoman sitting at desk in office

Tesco Bank was not so lucky. Last year’s assault led to nearly £2.5m worth of payouts to 9000 customers who had money stolen by cyber criminals. This time, the data breach was facilitated by a weakness in one of Tesco’s mobile banking apps, which was exploited to access personal information connected to thousands of current and savings accounts. Thankfully Tesco Bank acted quickly to reimburse customers, but the incident still represents a significant and worrying reality of the risks posed by hackers.

What the attacks on Lloyds & Tesco Bank tell us about how online crime is evolving

Over the past twelve months, news of major cyberattacks has become increasingly commonplace –  with 2016 seeing more sophisticated assaults than ever before.

Cyber crime is on the rise, with attackers developing increasingly sophisticated hacking techniques to break through organisations’ defences. It is one of the biggest risks to global banking, threatening to cripple lenders and defraud customers.

As the Financial Times rightfully put it, “the stakes are high”. When we consider the reputation of the UK banking sector amongst its customers, trust is a critical factor, and information security plays a huge role in this. Not only must banks consider their reputation in this matter, but also the potentially significant fines and sanctions imposed by financial regulators where institutions are seen to have failed in their obligation to protect customer information and assets.

Under the UK Data Protection Act, banks can currently be hit with a penalty of up to £500,000, but an EU directive that comes into force in May 2018 will mean companies can be fined up to 4 per cent of their global revenues for serious data breaches.

As we move into an increasingly tech-dependent world, banks and other organisations alike have an ongoing responsibility to stay ahead of the threats posed by cybercriminals – and as we so often hear, this isn’t just down to software.

Hexagon grid with social engineering keywords like phishing and tailgating with a elite hacker in suit background

Education also plays a huge part in cyber resilience, and equipping staff with the right knowledge can mitigate risk on a truly massive scale. We know that as much as 90% of all cyberattacks are mounted as a direct result of the unwitting action of a member of staff – whether that’s clicking on a phishing email, or falling foul of social engineering. Never before has it been so important to place cyber resilience at the top of your business agenda.

***

Interested in better understanding the implications of increased cybercrime for your business? Join our free webinar in partnership with AXELOS GBP and featuring Vicki Gavin of the Economist Group, as we explore the most effective ways to safeguard against cyberattacks. Join the webinar and explore more here.

For the full original FT article, click here

The Learning Ecosphere Explained

Unless you’ve been living under a rock for the past few weeks, it’s likely that you’ll have come across the ‘Learning Ecosphere’ in some capacity. Launched at last month’s Learning Technologies show, this brand new concept seeks to reimagine the relationship between traditional and new learning methods – and offers businesses the chance to better understand how they can embrace both in order to strengthen their overall learning strategies.

Here, Mark Jones – Commercial Director of Unicorn – gives a brief overview of the Learning Ecosphere concept:

Don’t forget, you can still get your free copy of the Learning Ecosphere Whitepaper here.

Unicorn LMS is #1 for Financial Services, and #3 globally!

After what can only be described as a fantastic Learning Technologies show this month, we’re also delighted to announce that Unicorn LMS has been ranked third in the world – and top overall for financial services for the third successive year. The news comes as Craig Weiss releases his latest Top 50 LMS Report for 2017.

Bronze LMS 2017 from Craig Weiss for Unicorn LMSThe much-anticipated annual report analyses more than 1,000 LMSs from across world and looks at each system’s niche assets to rank the best of the best.

It’s been a big 12 months for Unicorn LMS, which has not only undergone a name change from SkillsServe but has also again upped the ante, particularly in terms of usability and mobile integration, as acknowledged by Weiss in unveiling his report.

“The name is changing from SkillsServe and the product stayed the same. Wait, scratch that, it has gotten way better,” he said.

“A new UI/UX makes a huge difference for this very strong system for compliance / regulatory (regardless of your vertical). If you are in financial services mind you, this is a system you should be looking at.”

The report also singles out the newest addition to Unicorn LMS’ compatible app suite, Minds-I, for special attention, with Weiss describing it as “by far the coolest thing I’ve seen this year”.

Minds-i learning reinforcement app from Unicorn

Minds-i harnesses the power of informal learning by enabling firms to take the best of the web and expertly curate content on topics of their choice to encourage the learner to explore. Learning becomes self-directed, user driven and personal while its just-in-time micro-bite content makes learning relevant in a real world context.

Unicorn LMS, which is set to get its official re-launch this April, first featured in the Top 50 LMSs Report top five in 2015 and has moved up a place each year since while holding on to the best financial services LMS throughout that time too.

Peter Phillips, Unicorn CEO, said: We are honoured to have been ranked number one in the world for our sector for the third year in succession.

The improvement in our overall global ranking to a new high of #3 in 2017 reflects Unicorn’s commitment to continued investment in improving our LMS, to anticipate and meet the developing needs of our customers.

I would also like to congratulate the other LMS products in Craig’s top 3, Growth Engineering and eLogic, both of which are outstanding solutions in their chosen markets. It is particularly pleasing to see two UK companies in the top three!”

Trends from LT17 – Part 2

We pick up with part two of our blog looking back at the overarching trends and themes from last week’s Learning Technologies show… 

The changing role of L&D

Dr Tobias Kiefer, Global Learning Leader Advisory at Ernst & Young Munich, described the role of L&D departments as becoming ‘conductors of the orchestra’.

No longer will L&D teams set the whole training agenda, rather the concept of OYOL (Own Your Own Learning) will grow, with learners becoming consumers who create their own curriculum to reach the level they want in the areas they choose.

Picture of a speaker on stage at the Learning Technologies conference

This idea that employees choose from a menu of learning relevant to them was also advocated by Rachel Kay, Managing Director, Thales Learning and Development.

She identified two types of learners – those who are hungry and self-motivated and those comfortable with the ‘feed me’ culture, who like taking part in scheduled events and training. The aim is to create environments where ‘feed mes’ become ‘hungrys’ with Amazon-style learning menus reflecting the key skills and behaviours the business wants an employee to have. ‘Feed me’ words such as training, trainers and courses have been replaced by talent, performance and coaches to help this.

Both speakers reinforced the point that social learning is everything, and how solutions are generated by talking. This mindset is akin to making the tearoom globally available to let conversations happen organically and for ideas to ‘marinate’.

L&D diagram on a screen at the LT conference

Dr Kiefer believes a target of 70% OYOL is achievable, even in regulated businesses, with L&D providing professional development guidance and acting as curators, challengers, storytellers, economists and data analysts. The role of L&D becomes about moderating, engaging, helping and stimulating new thinking until the critical point where an individual finds the ‘hunger’ and takes ownership of it themselves.

Where does technology fit in?

In the most basic form technology is the great enabler to all this.

What was really interesting was that all the most popular themes of personalisation, social, informal, self-directed learning, collaboration etc, which prevailed at Learning Technologies feature in the Unicorn Learning Ecosphere, launched at the event (you can download the whitepaper here.)

The Unicorn Learning Ecosphere

The Learning Ecosphere looks how the learner-focused world holds great potential to augment and enhance the personal learning experience, but balanced with the fundamental underlying need for an enterprise to define, manage and report on the inevitable core competencies that remain in every business.

Mobile, just-in-time microlearning, mobile delivery, Bring Your Own Device, gamified learning and social media all present a wealth of opportunities through which to really nurture the ‘hunger’ for OYOL in staff, but in complementing, not replacing, the enterprise-focused concerns of governance, risk and compliance, secure platforms, tracking and reporting and mandatory formal assessed learning.

Although the idea of giving staff the choice to do learning where and when they want is high on the list of demands to suppliers now, Rachel Kay raised an interesting point on the moral position of asking employees to engage in learning outside of office hours. She concluded that in reality no one can be forced to work outside their contracted hours, all you can do is provide such diverse, appetizing learning menu to try to create the hunger in people to start picking at it themselves.

When it comes to fostering social learning she also identified the power of WhatsApp in creating informal discussion groups where some of the best learning and knowledge sharing takes place.

Last year games were the Learning Technologies hot topic. This year it felt like people had moved from not quite being sure where games could fit into a learning programme but being mildly intrigued, to now seeing their value and looking at whether actually introducing elements of gamified learning might be right for them.

Could the same level of recognition towards personalisation and learner-led learning be evident by Learning Technologies 2018? Time will tell…

Trends from LT17 – Part 1

It’s been a few days since the curtain came down on Learning Technologies so now is the perfect time to look beyond the event white noise and reflect on what we really learned from the 2017 conference and exhibition.

It was called different things, described in different ways, utilised in different capacities, but when you really sat back to ask what was the big theme that emerged from Learning Technologies 2017 you needed just one word – personalisation.

From the conference rooms to the exhibition floor, learner-led learning was everything. Learner demands are changing.

The vehicles for facilitating this and the challenges adopting such a shift creates, well they were all up for debate, and debated at length they were. But there was no escaping the overriding sense that the days of spoon-feeding staff are heading west.

So where does that leave the L&D community?

An audience gathered to listed to one of the talks at LT17

Stargazing at the future

In his ‘Future Learning’ lecture, Harold Jarche (Internet Time Alliance) highlighted how automation in business is creating demand for talent-led workforces. He stated that in the US 47% of jobs were at high risk of automation over the decade and 43% of corporate Vice Presidents want to make that happen.

But while robots can be programmed to be diligent, compliant and intelligent, they can’t (currently) be programmed to be curious, creative, empathetic so that is where the focus has to be. Such non-routine work is highly contextual and requires greater implicit knowledge and implicit knowledge is developed through social relationships.

Harold Jarche gives a talk at LT

Social relationships spawn informal learning, and that idea of learning as part of a community was a common theme at this year’s Learning Technologies.

This is not learning that can be forced, ticked off or largely tracked, rather it is non-codifiable, can occur on and offline and needs time to, as Jarche described it, “marinate”. It is an individual taking responsibility for the direction of their own learning and career and developing the knowledge and connections to achieve it.

This is arguably the antithesis of traditional training and appears, at first glance at least, in conflict with mandatory training requirements, particularly in highly regulated environments. And there is no doubt the notion of handing over perceived control of an employee’s learning pathway is enough to make some L&D and compliance teams very nervous. But why should it if it is managed properly?

Keep an eye out for Part 2 of our ‘trends from LT’ blog later this week. In the meantime, don’t forget you can also download your free copy of the Unicorn Learning Ecosphere white paper here.

Learning Technologies – Reflecting on Day 1

And before you know it, here we are again! We’ve been coming to Learning Technologies for long enough to have true veteran status but we’ve never had a show quite like this!

Unicorn Training Learning Technologies stand

This year, we’re delighted to have used LT as an opportunity to launch our latest concept – the Learning Ecosphere.

The Unicorn Learning Ecosphere

As you may have seen if you’ve come across our press releases or recent blogs, the Learning Ecosphere is a concept that reimagines the dichotomy of traditional, ‘enterprise focused’ learning, and new, device-based ‘learner focused’ methods. Rather than seeing the two as mutually exclusive, or indeed in conflict, the Learning Ecosphere can help businesses reconcile the new possibilities presented by modern technology with existing LMS and classroom based methods.

Unicorn Learning Ecosphere at LT

We knew the Ecosphere concept would be hard to miss at the show – after all, we have a 3metre version of it across the side of our stand! But the appetite for a service provider who genuinely understands both sides of the coin (or as we’ve put it, both sides of the ecosphere!) is possibly more profound than even we anticipated. By the end of day 1 we were very nearly out of hard copies of our free whitepaper, and had welcomed nearly 500 people to play our latest app, QuizCom. Naturally, the fact that we had two enthusiastic quiz hosts dressed head-to-toe in orange – as well as fluffy Unicorns as prizes – might have had something to do with the sheer number of players, but we’re not complaining!

Unicorns at Learning Technologies

Unicorn toy close up

In fact, one of the highlights of the day was definitely awarding the Unicorn prizes to our top scoring players!

Unicorn prize winners wedsnesday

Unicorn winners 2

Unicorn prize winners 3

Keep an eye out as we live blog from Day 2 of the Learning Technologies conference, as well as lift the lid on all this year’s core learning trends. Follow us on Twitter for more event insight: @unicorntraining

Visiting Learning Technologies? Here’s what you can expect from Unicorn this week…

If you’re remotely connected to L&D, this is shaping up to be a pretty big week! Learning Technologies returns to Kensington Olympia across Wednesday 1st and Thursday 2nd February – bringing together over 7000 visitors all keen to get their hands on the latest in education tech. From tomorrow, we’ll be joining over 200 of our contemporaries from across the learning industry as we exhibit at this year’s show. If you’re swinging by, here are the top 5 things you can look forward to:

  1. Get your hands on the free ‘Learning Ecosphere’ whitepaper.

Discover the Unicorn Learning Ecosphere

Discover how learning technologies can smooth the dichotomy between traditional and modern learning with the Unicorn Learning Ecosphere – the subject of our whitepaper launching at the show.

The underlying need for an enterprise to define, manage and report on the competence of its staff has not changed. Environmental, safety and other regulatory demands on organisations are here to stay, while data security requirements are greater than ever.

But how does this fit with such concepts as social learning, collaboration and BYOD? How do we dip our toes into this fast flowing stream of opportunity in a way that is effective, relevant and affordable, and consistent with the practical day to day demands on our time, budgets and resources? What tools should we be using? What are the implications for e-learning design?

Pick up your free copy at stand P14.

The Unicorn Learning Ecosphere

  1. If you need a little persuasion, go and see our very own Mark Jones giving you an overview at one of his two free seminars

12:30-13:00 on both Wednesday and Thursday, Theatre 8. Where are you in the Learning Ecosphere?

Mark will seek to explore some of the issues facing businesses wishing to explore new learning methods. We’ve all heard the buzzwords and seen a flurry of new micro learning and learning Apps, but how do we really go about introducing effective ‘learning reinforcement’ – and where do we start? In a world where learning is changing, and we’re increasingly urged to explore new training formats, how do we ensure that we’re doing is going to work?

Join Mark to find out more, as well as discover our brand new mobile reinforcement app, Minds-i.

Mark Jones picture

  1. Come and have a go at QuizCom and you could win a Unicorn!

Yep, you read that right – come and try your hand at our giant swipe game and you could be the proud owner of your very own Unicorn. Our enthusiastic quiz hosts will be tough not to spot, as they’ll be sporting bright orange blazers and encouraging you to try your luck with our latest game. Loaded with questions covering everything from learning trends to star wars trivia, this is the perfect way to trial a brand new product from Unicorn aimed at getting your staff engaged whilst challenging them to prove their knowledge in a topic of your choice.

Win a Unicorn by playing QuizCom

Winners announced at 4pm each day, plus bonus prizes for two players picked at random!

  1. Check out Mike Hawkyard giving you a little insight into learning games and apps in corporate learning.

15:30-16:00 on Thursday, Theatre 8: Learning games and engagement.

We’ve all heard 101 talks lately about ‘gamification’, but this isn’t one of those talks. Mike is the Managing Director of an award winning games studio who have produced apps played more than two billion times in the last three years.

In recent months, Amuzo have been training people how to fly Star Wars™ Drones and encouraging children to build LEGO® models to rescue LEGO® Mini Figures trapped on erupting volcanoes. Join Mike for a session that will look at:

  • How the technology and best practice used in these exciting projects is identical to that being used in work for companies like KPMG and the Chartered Insurance Institute (CII)
  • How to explore the possibilities of learning games for your business
  • Experiencing Amuzo’s latest product to engage staff with corporate communications; QuizCom
  • …And you might even win a prize or two!

Mike Hawkyard picture

  1. Finally, if you’re at the conference, go and see Richard Owen from the CII talk about their learning journey.

15:30-16:40 on Thursday, Conference Theatre T5S6: Organisational learning – Creating better learning outcomes for the learner and the business.

Richard Owen – Product Manager at the Chartered Insurance Institute (CII) lifts the lid on how the CII have approached their corporate learning. He looks at the value of online learning for the learner and the business alike, and shares experiences of the challenges that the CII has faced in creating better user experience despite a highly regulated, compliance driven context. From topic-specific pathways, powerful diagnostic tools and a more intuitive interface, discover how the CII has trebled its uptake of its content within just 12 months with a little help from us!

We’ll be live blogging from LT, as well as tweeting from @unicorntraining. Don’t forget to stop by and see us at stand P14 across the event, as well as take some time to relax in the Unicorn café!

Join us at stand P14

A little reflection ahead of Craig Weiss’ annual LMS report

We’re just a few days away from eLearning guru, Craig Weiss, revealing his much-anticipated Top 50 LMS Report for 2017, and yep, there are a few nerves kicking in.

In 2016 our LMS topped Craig’s rankings for the world’s top system for the financial sector for the second year running and was fourth overall across all sectors, so we’re super excited to find out if our hard work over the past 12 months can make it an FS table topping hat-trick and see our LMS move up in the overall rankings again.

With this on our minds, it made us ponder just how eventful 2016 had been for Unicorn, and what standards we set ourselves to live up to this year. Not only were we so happy about Craig’s ranking but there were plenty of awards to celebrate too.

Unicorn at the Learning Technologies Awards Dinner

Our games arm Amuzo had their industry-leading genius recognised with gold in the Creative Digital Impact category at the Dorset Business Awards while their Playmobil Police Chase game won the 2016 TOMMI Award for Best Kids’ App!

The TOMMI is the children’s software award of Germany. Every year since 2002 the TOMMI Prize has been awarded at the Frankfurt Book Fair to the most innovative and outstanding software title developed specifically for children, showing Amuzo are appreciated far beyond these shores too. Pretty cool huh?

Amuzo win a the Dorset Business Awards

Then there was the awesome success of our partners, FSTP, who were named winners of the Most Effective Training Firm at the Compliance Register Awards.

FSTP scoop an award

FSTP work closely with us on developing all of our Governance, Risk and Compliance (GRC) content, and their knowledge and experience proved invaluable in the build up and throughout 2016 as many of our clients grappled with the new Senior Managers’ Regime and Certification amongst other complex mandatory topics.

We were also delighted to scoop a bronze at the eLearning Awards with Clydesdale and Yorkshire Bank for the platform implementation that has introduced MyLearning, and changed the way the whole organisation approaches L&D.

Clydesdale and Yorkshire Bank take a Bronze at the Learning Technologies Awards

With our partners at Credit Suisse, who joined us for the evening, also taking home a silver in the Learning Technologies Team of the Year category it topped a pretty successful 2016 for us Unicorns.

The bar has been set pretty high for 2017 now, but hopefully Craig’s report will help us kick off the year as we mean to go on. Get crossing everything!

Join us at Learning Technologies and discover the Learning Ecosphere

The biggest event in the L&D calendar is just around the corner, and we’re delighted to say we’ll be back for another year at Learning Technologies! This year’s show will run across the 1st and 2nd February at Kensington Olympia, and is set to welcome more than 7000 visitors from across a huge range of industry sectors.

LT mail 1.png

As well as being joined by our partners from Amuzo for an extra focus on innovation in the games and app space, this year’s show will focus on the launch of our revolutionary new concept – the Learning Ecosphere.

The explosion in digital and social technologies holds great promise for L&D professionals, and our community is rightly excited by the potential of collaborative learning, point-of-need performance support, serious games and even augmented reality.

But amid the hype, the task of identifying the truly worthwhile from the hot air, and determining how these opportunities fit with the learning strategy for your business has arguably never been more perplexing.

How do you identify what is relevant, affordable and good value, in the context of the practical day to day demands on your time, budgets and resources?

The Unicorn ‘Learning Ecosphere’ reimagines learning in the context of Enterprise-focused ‘Push / I must learn’ and learner-focused ‘Pull / I want to learn’. It offers interpretations of how a firm’s learning strategy does not have to sit on one side or the other, rather seeing the possibilities for utilising different technologies to create a better blend and balance in an overall learning approach.

Learning_Ecoshpere_FINALSMALL.png

 The free ‘Learning Ecosphere’ white paper can be picked up from stand P14 on both days of the Learning Technologies exhibition.

There will even be the chance to win a giant Unicorn (yes you did read that right!) by having a go at Unicorn’s new app-based game, Quizcom. This gamified application allows firms to manage their own question banks to create quizzes and push them to individuals or groups of learners. Who doesn’t need a giant Unicorn in their life?

LT Unicorn 1small.jpg

Register for free entry to the Learning Technologies and Learning and Skills 2017 exhibitions and seminars at www.learningtechnologies.co.uk

Christmas Opening Hours

We can’t quite believe it’s that time of year again but here we are! Christmas is just around the corner, which means it’s nearly time to wave goodbye to 2016. So that you’re fully informed about our opening hours over the festive period, here’s when you can get hold of us…

Monday 19th December – open from 09:00 until 17:30 GMT
Tuesday 20th December – open from 09:00 until 17:30 GMT
Wednesday 21st December – open from 09:00 until 17:30 GMT
Thursday 22nd December – open from 09:00 until 17:30 GMT
Friday 23rd December – open from 09:00 until 13:00 GMT
Monday 26th December – closed
Tuesday 27th December – closed
Wednesday 28th December – open from 09:00 until 17:30 GMT
Thursday 29th December – open from 09:00 until 17:30 GMT
Friday 30th December – open from 09:00 until 17:30 GMT
Monday 2nd January – closed

If you have any queries concerning site access, usability or technical issues please contact us on +44 (0) 800 055 6586 and we will be happy to assist. Alternatively you can email your query to helpdesk@unicorntraining.comPlease note that any emails received during the period we are closed will be addressed on our return.

Naturally, we’d like to thank all of our clients, partners and friends for a fantastic year – and we look forward to everything that 2017 has in store!

Merry Christmas from Unicorn