As our loyal customers and partners will know, the Unicorn Learning Management System – SkillsServe – has been an integral part of our offering for many years. Built on nearly thirty years of experience supporting organisations’ often complex learning needs, SkillsServe has continually evolved to support the changing regulatory requirements that have characterised the Financial Services and related industries in recent years.
When we launched our first LMS (“StudyServe”) back in 2005, little did we know that a decade later, its successor SkillsServe would be ranked number one in the world for the financial sector. Two years on, the platform has continued to evolve and we still hold that #1 position, and are ranked #3 globally among all LMS platforms.
But guess what? Things are changing – from this month, SkillsServe is officially being renamed as Unicorn LMS.
Why are things changing?
With a complete overhaul of the corporate website, brand new mobile products set for launch, and a serious drive to build our custom content services all in the pipeline in 2017, we’re making a concerted effort to bring clarity across the Unicorn portfolio.
Renaming SkillsServe as Unicorn LMS forges a tighter link between our award-winning learning management system and the Unicorn brand – as well as reflecting our commitment to quality and simplicity across all our products and services (doing what it says on the tin, some might say!)
What is changing?
Starting with the rollout of the new website in the next few weeks, all Unicorn sales and marketing materials will refer to ‘Unicorn LMS’ instead of SkillsServe – including support documents, the blog, and the help forum.
We will be upgrading the SkillsServe app to offer more features and functions, as well as a slick new look and feel. From this point on, the SkillsServe App will be renamed as ‘Learning Path’.
Finally, as well as our Helpdesk and Relationship Management teams adopting the name ‘Unicorn LMS’ in communications and general conversation, all new single tenancy client sites from this point forward will be implemented on the unicornlms.com domain name.
What is not changing?
Existing customers using a skillsserve.com domain name will continue to use this. We have made this decision because many clients have integrations that depend on this and we don’t want to cause unnecessary problems for them.
ComplianceServe and ContentServe will remain as they are and there are no plans to rebrand these products.
What should you do?
If you are an existing customer and you’d like more information about the rebranding of SkillsServe to Unicorn LMS, please don’t hesitate to contact the Helpdesk or speak to your Relationship Manager.
Otherwise, simply keep using your LMS as you were, and be sure to keep your eyes peeled as we get closer to the launch of our new public website! Want to always be in the loop? Make sure you’re subscribed to this blog (all subscriptions will be carried across to our new Unicorn blog when the new site arrives.)
Although it still feels like 2017 has only just arrived, we’re very nearly into May, which means it’s time for our next Client Forum!
Thanks to a brand new structure (and a little help from a beautiful City venue) our Autumn Forum in October last year was by far our best to date, and we can’t wait to share what we’ve been up to since then.
As part of our commitment to great customer support, we believe it’s important to keep running these forums in order to give you the chance to hear about new products and services, industry trends and future developments first hand. With this in mind, the next Unicorn Client Forum will be held on Thursday 8th June, at the O2 Intercontinental Hotel, 1 Waterview Drive, London.
The Summer Forum will offer a range of sessions from our Senior Relationship Management Team, Product Managers, Executive Team, Clients and Special Guests (keynote). Following the launch of our Learning Ecosphere whitepaper at Learning Technologies back in February, we will continue to address themes of new technology, engagement and changing behaviours in corporate learning.
Throughout the day we will also be offering sessions on Cyber Awareness, GRC (including T&C, GDPR and MiFID II) and showcasing our brand new reinforcement app, Minds-i, following its official launch at ATD in Atlanta.
A full session breakdown and registration portal will be available this week and can be found by contacting your Unicorn Relationship Manager, or the Marketing Team.
**Please note that we will be starting this event late morning to allow you time to vote in the UK General Election. We will have a live feed throughout the day, and anyone concerned about timings can still register for a postal vote by following this link.**
Your people are the most effective line of defence when it comes to Cyber Security. It’s a message that has been passionately expounded by cyber security experts for many years, but it has taken the recent hike in the profile of cybercrime for people start to really start listening.
Today’s webinar was a chance to gain a little insight into the topics of cybercrime and cyber awareness from two seasoned professionals with a wealth of first-hand experience. Nick Wilding leads the Cyber Resilience Best Practice division of AXELOS GBP – a joint venture between the UK Cabinet Office and Capita; and Vicki Gavin is Compliance Director and Head of Business Continuity, Information Security and Data Privacy at The Economist Group.
At Unicorn we are fortunate to count AXELOS among our strategic partners, and have worked closely with them to develop and continually improve RESILIA – an integrated best practice portfolio designed to put people at the centre of an organisation’s cyber resilience strategy. Ahead of the imminent relaunch of this suite, Nick and Vicki took some time to lend context to the need for cyber awareness training.
This morning’s webinar kicked off with a roundup of the latest statistics relating to cyber attacks:
“One thing’s for sure”, said Nick Wilding, “looking at the stats, it’s clear that at some point you will be breached.” The frequency and nature of these attacks are such that it’s easy to see where he’s coming from: over the past year alone we’ve seen everything from repeated attacks on the SWIFT network, to the sustained efforts of Russian hacking group Fancy Bear in their attempts to upset the US electoral process.
“To be honest, it’s easy to see why people end up with ‘security fatigue’, said Vicki Gavin. “We’re incessantly bombarded with frightening statistics to the point that sometimes these headlines end up just having the opposite effect. For me personally, I’ve found a way to leverage this kind of information, and the key is making it specific and relevant to the activities of your own organisation.”
“If we accept that people are our best line of defence”, continued Nick, “it’s shocking to think that in a recent study, we found that as many as 45% of organisations don’t do any kind of cyber security training, and of those that do, 81% are relying on mandatory training that is completed once a year or less.”
It’s about technology and people, not just bits and bytes.
– Vicki Gavin, The Economist
One of the anecdotes that AXELOS have come back to time and again is that of Jim Baines – a personal friend of Nick Wilding, and a CEO who has spoken at length about his traumatic experience at the hands of cybercriminals. Nick relayed this story today, and followed it with an extract from one of Baines’ letters that poignantly reminded others that none of us are invulnerable when it comes to falling foul of cybercrime. “Interestingly,” said Vicki, “what we seem to see time and again is the prevalence of this culture of blame. Whenever something happens, businesses are quick to want to assign blame – who’s fault was it? Who clicked on a malicious link? Who opened a phishing email? But when we’ve talked about organisations only offering cyber awareness training once a year, how are people supposed to learn?”
“They say it takes a minimum of three weeks to start developing a new habit,” she continued, “so what we really need is to start embracing this idea of continuous learning.”
When you consider AXELOS’ stats that of the firms supposedly running ‘effective cyber awareness training programmes’, no more than 50% of them had full completion rates, it’s little wonder that learning continues to be a barrier to resilience.
“In the simplest of terms, where it comes to awareness there’s too much stick and not enough carrot,” says Nick. “At the heart of it, people sometimes forget that cyber is an interesting topic – so engagement ought not to be something that’s seen as tedious.”
“The problem is often that people think just because someone is a cyber expert, that that automatically means they will be a good trainer”, asserted Vicki – followed by another acknowledgement that in order to achieve real engagement, it’s critical to make learning relevant to your target audience. Sharing her experiences of responding to attempted cyber-attacks mounted on The Economist in the past twelve months, Vicki pointed out that this is now becoming the norm for businesses operating in the digital age.
At the source of every error which is blamed on the computer, you will find at least two human errors, one of which is the error of blaming it on the computer. – Tom Gilb, US Systems Engineer
“I can tell you we’ve had 360 cyber events in the last year, of which 60 we might categorise as ‘incidents’, and 3 that were escalated to crises,” she said. “In the latter part of last year, we had a breach when an individual unwittingly gave away their user credentials by clicking on a link in a phishing email. Although the hackers then used this breach to send a further email to everyone in the business, of the 1400 people we have working for The Economist Group globally, only 50 people actually opened this email, and no one else clicked on anything. In summary, we had the whole thing contained in under 3 minutes. This is exactly the kind of compelling event that shows the true value of cyber awareness training to our board.”
Speaking about the need to promote awareness learning that really works to change behaviours across businesses, Nick said: “What we come back to time and again is this theme of storytelling – making training relevant and relatable. Don’t just tell people what the policy is, help them to make that relevant, and to interpret and understand what you want them to do in order to support it. What we see instead is lots of ‘don’t do this, don’t do that’ – but what about the why?”
“Through our partnership with Unicorn, we have moved beyond the model of once a year training,” he continued. “We have built creative, innovative, engaging learning to help businesses design and implement effective training programmes for their organisations. The RESILIA suite gives you the power to build an adaptive, efficient programme of learning, utilising diagnostic tools to test current knowledge and then deliver only relevant content to address areas of weakness. The content is a mixture of online videos; refresher snippets and tests; games and animations – and in its variety is sympathetic to the notion that people learn in different ways.”
RESILIA is designed for businesses of all sizes to help them on the journey of developing a culture that recognises the need to keep abreast of the threats posed by cybercrime. As both Nick and Vicki explained today, a business is only as resilient as its people – something that unavoidably echoes the old adage about a chain being only as strong as its weakest link. “Critically, we want to get people talking about this stuff,” said Nick. “The more that people talk about it, the more resistant they become.”
If you want to find out more about RESILIA Cyber Awareness Learning – or book a demo – you can do so here.
This week, Emma Dunkley of the Financial Times published an amusingly titled yet insightful piece on the recent cyberattacks levelled at two major high street banks. Not to be misled by the lighthearted headline of the article, her account provided another chilling glimpse into the reality of what major banks and consumer organisations now face on almost a daily basis when it comes to protecting their data.
“The recent attacks on Lloyd’s Banking Group and Tesco Bank revealed the evolving techniques used by cybercriminals to expose financial institutions’ vulnerabilities”, she wrote, as she sought to explain the wider implications of what had happened. “The threat of cyber assaults is increasing. As banks roll out more digital services, and as more customers use technology to handle their money, cyber criminals have a greater number of entry points through which to access systems and customer data.”
On January 11th, Lloyds was hit by what is commonly known as a ‘denial of service’ attack, where hackers hijacked several of the bank’s servers and flooded their website with large amounts of traffic designed to cripple online services. Upon discovering that they could not gain access to online banking, many customers took to social media to vent their frustration, as Lloyds deployed a series of counter-measures designed to isolate the attacks and limit the damage caused.
Although large banks are typically targeted by denial of service attacks around once a month, the Lloyds incident was particularly severe – with this attack lasting far longer than the usual few hours.
“Denial of service attacks are happening 24/7 globally,” says Philip Halford, a senior adviser at financial services consultancy Bovill. “There are multiple perpetrators, often targeting the same trophy targets. They share the common objective to breach a control system sufficiently to allow or deny legitimate users access to it. The motivation can vary from criminal intent to mere bragging rights. The effect, however, can be crippling for organisations.”
Compared to the Tesco Bank fraud that took place in November last year, the Lloyds attack was relatively mild, with no customer data or money having been stolen. It is reported that the hackers behind the attack demanded a £75,000 bitcoin ransom, although it is unclear whether Lloyds bowed to this request.
Tesco Bank was not so lucky. Last year’s assault led to nearly £2.5m worth of payouts to 9000 customers who had money stolen by cyber criminals. This time, the data breach was facilitated by a weakness in one of Tesco’s mobile banking apps, which was exploited to access personal information connected to thousands of current and savings accounts. Thankfully Tesco Bank acted quickly to reimburse customers, but the incident still represents a significant and worrying reality of the risks posed by hackers.
What the attacks on Lloyds & Tesco Bank tell us about how online crime is evolving
Over the past twelve months, news of major cyberattacks has become increasingly commonplace – with 2016 seeing more sophisticated assaults than ever before.
Cyber crime is on the rise, with attackers developing increasingly sophisticated hacking techniques to break through organisations’ defences. It is one of the biggest risks to global banking, threatening to cripple lenders and defraud customers.
As the Financial Times rightfully put it, “the stakes are high”. When we consider the reputation of the UK banking sector amongst its customers, trust is a critical factor, and information security plays a huge role in this. Not only must banks consider their reputation in this matter, but also the potentially significant fines and sanctions imposed by financial regulators where institutions are seen to have failed in their obligation to protect customer information and assets.
Under the UK Data Protection Act, banks can currently be hit with a penalty of up to £500,000, but an EU directive that comes into force in May 2018 will mean companies can be fined up to 4 per cent of their global revenues for serious data breaches.
As we move into an increasingly tech-dependent world, banks and other organisations alike have an ongoing responsibility to stay ahead of the threats posed by cybercriminals – and as we so often hear, this isn’t just down to software.
Education also plays a huge part in cyber resilience, and equipping staff with the right knowledge can mitigate risk on a truly massive scale. We know that as much as 90% of all cyberattacks are mounted as a direct result of the unwitting action of a member of staff – whether that’s clicking on a phishing email, or falling foul of social engineering. Never before has it been so important to place cyber resilience at the top of your business agenda.
Interested in better understanding the implications of increased cybercrime for your business? Join our free webinar in partnership with AXELOS GBP and featuring Vicki Gavin of the Economist Group, as we explore the most effective ways to safeguard against cyberattacks. Join the webinar and explore more here.
For the full original FT article, click here.
Unless you’ve been living under a rock for the past few weeks, it’s likely that you’ll have come across the ‘Learning Ecosphere’ in some capacity. Launched at last month’s Learning Technologies show, this brand new concept seeks to reimagine the relationship between traditional and new learning methods – and offers businesses the chance to better understand how they can embrace both in order to strengthen their overall learning strategies.
Here, Mark Jones – Commercial Director of Unicorn – gives a brief overview of the Learning Ecosphere concept:
Don’t forget, you can still get your free copy of the Learning Ecosphere Whitepaper here.
After what can only be described as a fantastic Learning Technologies show this month, we’re also delighted to announce that Unicorn LMS has been ranked third in the world – and top overall for financial services for the third successive year. The news comes as Craig Weiss releases his latest Top 50 LMS Report for 2017.
The much-anticipated annual report analyses more than 1,000 LMSs from across world and looks at each system’s niche assets to rank the best of the best.
It’s been a big 12 months for Unicorn LMS, which has not only undergone a name change from SkillsServe but has also again upped the ante, particularly in terms of usability and mobile integration, as acknowledged by Weiss in unveiling his report.
“The name is changing from SkillsServe and the product stayed the same. Wait, scratch that, it has gotten way better,” he said.
“A new UI/UX makes a huge difference for this very strong system for compliance / regulatory (regardless of your vertical). If you are in financial services mind you, this is a system you should be looking at.”
The report also singles out the newest addition to Unicorn LMS’ compatible app suite, Minds-I, for special attention, with Weiss describing it as “by far the coolest thing I’ve seen this year”.
Minds-i harnesses the power of informal learning by enabling firms to take the best of the web and expertly curate content on topics of their choice to encourage the learner to explore. Learning becomes self-directed, user driven and personal while its just-in-time micro-bite content makes learning relevant in a real world context.
Unicorn LMS, which is set to get its official re-launch this April, first featured in the Top 50 LMSs Report top five in 2015 and has moved up a place each year since while holding on to the best financial services LMS throughout that time too.
Peter Phillips, Unicorn CEO, said: We are honoured to have been ranked number one in the world for our sector for the third year in succession.
The improvement in our overall global ranking to a new high of #3 in 2017 reflects Unicorn’s commitment to continued investment in improving our LMS, to anticipate and meet the developing needs of our customers.
I would also like to congratulate the other LMS products in Craig’s top 3, Growth Engineering and eLogic, both of which are outstanding solutions in their chosen markets. It is particularly pleasing to see two UK companies in the top three!”
It’s been a few days since the curtain came down on Learning Technologies so now is the perfect time to look beyond the event white noise and reflect on what we really learned from the 2017 conference and exhibition.
It was called different things, described in different ways, utilised in different capacities, but when you really sat back to ask what was the big theme that emerged from Learning Technologies 2017 you needed just one word – personalisation.
From the conference rooms to the exhibition floor, learner-led learning was everything. Learner demands are changing.
The vehicles for facilitating this and the challenges adopting such a shift creates, well they were all up for debate, and debated at length they were. But there was no escaping the overriding sense that the days of spoon-feeding staff are heading west.
So where does that leave the L&D community?
Stargazing at the future
In his ‘Future Learning’ lecture, Harold Jarche (Internet Time Alliance) highlighted how automation in business is creating demand for talent-led workforces. He stated that in the US 47% of jobs were at high risk of automation over the decade and 43% of corporate Vice Presidents want to make that happen.
But while robots can be programmed to be diligent, compliant and intelligent, they can’t (currently) be programmed to be curious, creative, empathetic so that is where the focus has to be. Such non-routine work is highly contextual and requires greater implicit knowledge and implicit knowledge is developed through social relationships.
Social relationships spawn informal learning, and that idea of learning as part of a community was a common theme at this year’s Learning Technologies.
This is not learning that can be forced, ticked off or largely tracked, rather it is non-codifiable, can occur on and offline and needs time to, as Jarche described it, “marinate”. It is an individual taking responsibility for the direction of their own learning and career and developing the knowledge and connections to achieve it.
This is arguably the antithesis of traditional training and appears, at first glance at least, in conflict with mandatory training requirements, particularly in highly regulated environments. And there is no doubt the notion of handing over perceived control of an employee’s learning pathway is enough to make some L&D and compliance teams very nervous. But why should it if it is managed properly?
Keep an eye out for Part 2 of our ‘trends from LT’ blog later this week. In the meantime, don’t forget you can also download your free copy of the Unicorn Learning Ecosphere white paper here.
And before you know it, here we are again! We’ve been coming to Learning Technologies for long enough to have true veteran status but we’ve never had a show quite like this!
This year, we’re delighted to have used LT as an opportunity to launch our latest concept – the Learning Ecosphere.
As you may have seen if you’ve come across our press releases or recent blogs, the Learning Ecosphere is a concept that reimagines the dichotomy of traditional, ‘enterprise focused’ learning, and new, device-based ‘learner focused’ methods. Rather than seeing the two as mutually exclusive, or indeed in conflict, the Learning Ecosphere can help businesses reconcile the new possibilities presented by modern technology with existing LMS and classroom based methods.
We knew the Ecosphere concept would be hard to miss at the show – after all, we have a 3metre version of it across the side of our stand! But the appetite for a service provider who genuinely understands both sides of the coin (or as we’ve put it, both sides of the ecosphere!) is possibly more profound than even we anticipated. By the end of day 1 we were very nearly out of hard copies of our free whitepaper, and had welcomed nearly 500 people to play our latest app, QuizCom. Naturally, the fact that we had two enthusiastic quiz hosts dressed head-to-toe in orange – as well as fluffy Unicorns as prizes – might have had something to do with the sheer number of players, but we’re not complaining!
In fact, one of the highlights of the day was definitely awarding the Unicorn prizes to our top scoring players!
Keep an eye out as we live blog from Day 2 of the Learning Technologies conference, as well as lift the lid on all this year’s core learning trends. Follow us on Twitter for more event insight: @unicorntraining
If you’re remotely connected to L&D, this is shaping up to be a pretty big week! Learning Technologies returns to Kensington Olympia across Wednesday 1st and Thursday 2nd February – bringing together over 7000 visitors all keen to get their hands on the latest in education tech. From tomorrow, we’ll be joining over 200 of our contemporaries from across the learning industry as we exhibit at this year’s show. If you’re swinging by, here are the top 5 things you can look forward to:
- Get your hands on the free ‘Learning Ecosphere’ whitepaper.
Discover how learning technologies can smooth the dichotomy between traditional and modern learning with the Unicorn Learning Ecosphere – the subject of our whitepaper launching at the show.
The underlying need for an enterprise to define, manage and report on the competence of its staff has not changed. Environmental, safety and other regulatory demands on organisations are here to stay, while data security requirements are greater than ever.
But how does this fit with such concepts as social learning, collaboration and BYOD? How do we dip our toes into this fast flowing stream of opportunity in a way that is effective, relevant and affordable, and consistent with the practical day to day demands on our time, budgets and resources? What tools should we be using? What are the implications for e-learning design?
Pick up your free copy at stand P14.
- If you need a little persuasion, go and see our very own Mark Jones giving you an overview at one of his two free seminars
12:30-13:00 on both Wednesday and Thursday, Theatre 8. Where are you in the Learning Ecosphere?
Mark will seek to explore some of the issues facing businesses wishing to explore new learning methods. We’ve all heard the buzzwords and seen a flurry of new micro learning and learning Apps, but how do we really go about introducing effective ‘learning reinforcement’ – and where do we start? In a world where learning is changing, and we’re increasingly urged to explore new training formats, how do we ensure that we’re doing is going to work?
Join Mark to find out more, as well as discover our brand new mobile reinforcement app, Minds-i.
- Come and have a go at QuizCom and you could win a Unicorn!
Yep, you read that right – come and try your hand at our giant swipe game and you could be the proud owner of your very own Unicorn. Our enthusiastic quiz hosts will be tough not to spot, as they’ll be sporting bright orange blazers and encouraging you to try your luck with our latest game. Loaded with questions covering everything from learning trends to star wars trivia, this is the perfect way to trial a brand new product from Unicorn aimed at getting your staff engaged whilst challenging them to prove their knowledge in a topic of your choice.
Winners announced at 4pm each day, plus bonus prizes for two players picked at random!
- Check out Mike Hawkyard giving you a little insight into learning games and apps in corporate learning.
15:30-16:00 on Thursday, Theatre 8: Learning games and engagement.
We’ve all heard 101 talks lately about ‘gamification’, but this isn’t one of those talks. Mike is the Managing Director of an award winning games studio who have produced apps played more than two billion times in the last three years.
In recent months, Amuzo have been training people how to fly Star Wars™ Drones and encouraging children to build LEGO® models to rescue LEGO® Mini Figures trapped on erupting volcanoes. Join Mike for a session that will look at:
- How the technology and best practice used in these exciting projects is identical to that being used in work for companies like KPMG and the Chartered Insurance Institute (CII)
- How to explore the possibilities of learning games for your business
- Experiencing Amuzo’s latest product to engage staff with corporate communications; QuizCom
- …And you might even win a prize or two!
- Finally, if you’re at the conference, go and see Richard Owen from the CII talk about their learning journey.
15:30-16:40 on Thursday, Conference Theatre T5S6: Organisational learning – Creating better learning outcomes for the learner and the business.
Richard Owen – Product Manager at the Chartered Insurance Institute (CII) – lifts the lid on how the CII have approached their corporate learning. He looks at the value of online learning for the learner and the business alike, and shares experiences of the challenges that the CII has faced in creating better user experience despite a highly regulated, compliance driven context. From topic-specific pathways, powerful diagnostic tools and a more intuitive interface, discover how the CII has trebled its uptake of its content within just 12 months with a little help from us!
We’ll be live blogging from LT, as well as tweeting from @unicorntraining. Don’t forget to stop by and see us at stand P14 across the event, as well as take some time to relax in the Unicorn café!