Your people are the most effective line of defence when it comes to Cyber Security. It’s a message that has been passionately expounded by cyber security experts for many years, but it has taken the recent hike in the profile of cybercrime for people start to really start listening.
Today’s webinar was a chance to gain a little insight into the topics of cybercrime and cyber awareness from two seasoned professionals with a wealth of first-hand experience. Nick Wilding leads the Cyber Resilience Best Practice division of AXELOS GBP – a joint venture between the UK Cabinet Office and Capita; and Vicki Gavin is Compliance Director and Head of Business Continuity, Information Security and Data Privacy at The Economist Group.
At Unicorn we are fortunate to count AXELOS among our strategic partners, and have worked closely with them to develop and continually improve RESILIA – an integrated best practice portfolio designed to put people at the centre of an organisation’s cyber resilience strategy. Ahead of the imminent relaunch of this suite, Nick and Vicki took some time to lend context to the need for cyber awareness training.
This morning’s webinar kicked off with a roundup of the latest statistics relating to cyber attacks:
“One thing’s for sure”, said Nick Wilding, “looking at the stats, it’s clear that at some point you will be breached.” The frequency and nature of these attacks are such that it’s easy to see where he’s coming from: over the past year alone we’ve seen everything from repeated attacks on the SWIFT network, to the sustained efforts of Russian hacking group Fancy Bear in their attempts to upset the US electoral process.
“To be honest, it’s easy to see why people end up with ‘security fatigue’, said Vicki Gavin. “We’re incessantly bombarded with frightening statistics to the point that sometimes these headlines end up just having the opposite effect. For me personally, I’ve found a way to leverage this kind of information, and the key is making it specific and relevant to the activities of your own organisation.”
“If we accept that people are our best line of defence”, continued Nick, “it’s shocking to think that in a recent study, we found that as many as 45% of organisations don’t do any kind of cyber security training, and of those that do, 81% are relying on mandatory training that is completed once a year or less.”
It’s about technology and people, not just bits and bytes.
– Vicki Gavin, The Economist
One of the anecdotes that AXELOS have come back to time and again is that of Jim Baines – a personal friend of Nick Wilding, and a CEO who has spoken at length about his traumatic experience at the hands of cybercriminals. Nick relayed this story today, and followed it with an extract from one of Baines’ letters that poignantly reminded others that none of us are invulnerable when it comes to falling foul of cybercrime. “Interestingly,” said Vicki, “what we seem to see time and again is the prevalence of this culture of blame. Whenever something happens, businesses are quick to want to assign blame – who’s fault was it? Who clicked on a malicious link? Who opened a phishing email? But when we’ve talked about organisations only offering cyber awareness training once a year, how are people supposed to learn?”
“They say it takes a minimum of three weeks to start developing a new habit,” she continued, “so what we really need is to start embracing this idea of continuous learning.”
When you consider AXELOS’ stats that of the firms supposedly running ‘effective cyber awareness training programmes’, no more than 50% of them had full completion rates, it’s little wonder that learning continues to be a barrier to resilience.
“In the simplest of terms, where it comes to awareness there’s too much stick and not enough carrot,” says Nick. “At the heart of it, people sometimes forget that cyber is an interesting topic – so engagement ought not to be something that’s seen as tedious.”
“The problem is often that people think just because someone is a cyber expert, that that automatically means they will be a good trainer”, asserted Vicki – followed by another acknowledgement that in order to achieve real engagement, it’s critical to make learning relevant to your target audience. Sharing her experiences of responding to attempted cyber-attacks mounted on The Economist in the past twelve months, Vicki pointed out that this is now becoming the norm for businesses operating in the digital age.
At the source of every error which is blamed on the computer, you will find at least two human errors, one of which is the error of blaming it on the computer. – Tom Gilb, US Systems Engineer
“I can tell you we’ve had 360 cyber events in the last year, of which 60 we might categorise as ‘incidents’, and 3 that were escalated to crises,” she said. “In the latter part of last year, we had a breach when an individual unwittingly gave away their user credentials by clicking on a link in a phishing email. Although the hackers then used this breach to send a further email to everyone in the business, of the 1400 people we have working for The Economist Group globally, only 50 people actually opened this email, and no one else clicked on anything. In summary, we had the whole thing contained in under 3 minutes. This is exactly the kind of compelling event that shows the true value of cyber awareness training to our board.”
Speaking about the need to promote awareness learning that really works to change behaviours across businesses, Nick said: “What we come back to time and again is this theme of storytelling – making training relevant and relatable. Don’t just tell people what the policy is, help them to make that relevant, and to interpret and understand what you want them to do in order to support it. What we see instead is lots of ‘don’t do this, don’t do that’ – but what about the why?”
“Through our partnership with Unicorn, we have moved beyond the model of once a year training,” he continued. “We have built creative, innovative, engaging learning to help businesses design and implement effective training programmes for their organisations. The RESILIA suite gives you the power to build an adaptive, efficient programme of learning, utilising diagnostic tools to test current knowledge and then deliver only relevant content to address areas of weakness. The content is a mixture of online videos; refresher snippets and tests; games and animations – and in its variety is sympathetic to the notion that people learn in different ways.”
RESILIA is designed for businesses of all sizes to help them on the journey of developing a culture that recognises the need to keep abreast of the threats posed by cybercrime. As both Nick and Vicki explained today, a business is only as resilient as its people – something that unavoidably echoes the old adage about a chain being only as strong as its weakest link. “Critically, we want to get people talking about this stuff,” said Nick. “The more that people talk about it, the more resistant they become.”
If you want to find out more about RESILIA Cyber Awareness Learning – or book a demo – you can do so here.
If I asked you for the time, would you check on your analog wristwatch? Chances are if you are a millennial you wouldn’t, as you’re probably not wearing one and you might not even own one. You’re more likely to check via some piece of versatile technology, which might be a smart phone, smart watch, tablet, fitness tracker or other multipurpose device. It’s amazing to think the effect technology has had on something as simple as telling the time, so how have advances in technology changed learning experiences and styles?
From push to pull
Technology has changed our lives and continues to do so, both at home and at work, in a rapidly evolving digital world. As a result of this, employees now have different expectations and preferences, learning styles have changed from a tradition push model to a more modern pull model. So what is push and pull and what’s the difference between them?
Historically employees would be invited to formal training, typically in a classroom, which would be at a time suitable for the trainer or training team. The employee would sit and listen whilst the trainer would go through a presentation, with the delegate taking reels of notes. The employee might be required to take a formal test (no talking or conferring please), and the success of the training and the employee would be based on the pass or failure of that test. The employee would be sent back to the workplace and often not given an opportunity to put into practice what they had learnt.
The Ebbinghaus forgetting curve, shows 50% of classroom training is forgotten in an hour if theory isn’t put into practice. So how effective could this method of training actually be? And at what cost to the organisation?
Millennials pulling away from the push model
Today’s employees, specifically millennials – who according to PwC will make up 50% of the global workforce by 2020 – expect a different kind of learning experience. The pull model, whereby employees are able to access material whenever (work, home or on the go), however (desktop PCs, laptops, mobiles, tablets and face to face) and through whatever source (search, eLearning, assessment, video share, blogs, forums, knowledge share, mentors, communities and networks) is what these employees expect, desire and need.
The 70.20.10 approach
The 70.20.10 framework, which has been gaining momentum in recent years, takes on a different approach to learning, moving away from a formal classroom environment which provides little to no practice in the workplace after a training course is complete. The principle of this learning framework is 70% experience and practice, 20% conversations with people and networks and 10% formal learning. The approach moves away from formal structured learning techniques, where it’s thought to be more costly, inefficient and does not provide flexibility for the employee or employer. The 70.20.10 approach goes hand in hand with millennial expectations and is complemented in our digital era where information, networks and communities are more easily accessible.
What can employers do?
By creating a culture where employees willingly share skills and knowledge is critical for success within an organisation. A study by BlessingWhite found employee development is one of the biggest drivers of retention and engagement, and aside from just retaining staff, employees are more capable and motivated in the workplace and within their role.
If employees are given access to the right tools and knowledge, they will drive their own development and will seek information themselves. Technology can help organisations to provide collaborative learning environments for their employees and help to create a one stop shop for employee learning, development and training resources, allowing employees to gain access to this information when they need to.
This collaborative learning space can be provided through a virtual hub, whereby learning, development and training tools and resources are all found in one place. This space allows for a continuous learning environment, whereby employees can pull on any information and resources they require at that time, in a format which is conducive to their learning style and from wherever they are. Digital eLearning modules provide interactive learning quickly and effectively to delegates, saving time and resources compared to traditional methods. Other forms of technology can also be utilised such as apps and games, through multiple channels including mobile, harnessing a 70.20.10 learning environment.
The final word on the evolving learning experience
Technology is rapidly changing the world around us, both at home and at work. With millennials soon becoming the majority of employees in the workplace, it is critical to ensure their learning and development needs are met. Moving away from a traditional push model to a pull model, whereby employees are responsible for their own development and are able to seek the information they require when, where and how they need to, will lead to more capable and motivated employees and ensure organisations are retaining talent. Time to autonomy is quicker, employees are competent and confident in their roles and organisations save on costs of traditional formal training and move to digitalised solutions, which can provide a one stop shop for employees.
Unless you’ve been living under a rock for the past few weeks, it’s likely that you’ll have come across the ‘Learning Ecosphere’ in some capacity. Launched at last month’s Learning Technologies show, this brand new concept seeks to reimagine the relationship between traditional and new learning methods – and offers businesses the chance to better understand how they can embrace both in order to strengthen their overall learning strategies.
Here, Mark Jones – Commercial Director of Unicorn – gives a brief overview of the Learning Ecosphere concept:
Don’t forget, you can still get your free copy of the Learning Ecosphere Whitepaper here.
“We need some eLearning…how quickly can you produce it?”
Most learning designers hear those words involving a short time-scale and shudder.
But rather than shuddering at yet another possibly misguided request, here are three simple but powerful ways to turn tight-timescale projects into a success.
1. Be a learning designer, not an information designer
Is it your job to produce information in an attractive way? It shouldn’t be. Your job should be to work with the client and analyse what the issues are and design solutions that address those. Note: ‘solutions’ that address those, not necessarily just ‘training solutions’. To do this you need to…
2. Ask key questions
Before you take the client’s PowerPoint of existing training and dutifully turn into some eLearning that tells half the people what they already know, via an information dump, ask key questions.
Let’s take an example. A client comes to you and says:
“We need some eLearning…on preventing money laundering (…how quickly can you produce it?”)
On the left are some key questions to ask. On the right are some possible answers you might get:
|Key question||Client answer|
|“What is it you’re trying to change?”
|“Making everyone aware of our money laundering policy”|
|“What do you want people to do differently?”
|“Spot money laundering happening”|
|“What are they currently not doing? “||“Being aware that there are certain key indicators of money laundering to look out for”
|“Is there anything else they need to do?”||“They also need to report key indicators of money laundering to the right people”|
When you’ve asked your key questions and got your answers, it’s time for:
3. Not having a hammer as your only tool
There’s a saying that if your only tool is a hammer you’ll see everything as a nail. This is true for eLearning. There’s no need for every solution to be what we see all too often: screen after screen of text, with a graphic alongside, may be with a few things to click on along the way.
We can take our questions and answers above, and design an appropriate solution. For example, below, we’ve put our client’s answers from the right above, on the left. Then on the right is our first thoughts on a solution. And again note ‘solution’, not necessarily ‘training solution’.
|“Making everyone aware of our money laundering policy”||Send an email with a link to the policy with a message saying:
“Read this policy and comply with its rules.”
Who’s read this can be tracked just as well as any eLearning.
|“Spot money laundering happening”||Work with a Subject Matter Expert to create some videos that show real people in transactions and see if users can state which ones may be money laundering. If they can’t, some feedback can explain further.
|“Being aware that there are certain key indicators of money laundering to look out for”
|Create a job aid – a list of possible ‘red flags’ of money laundering.
|“They also need to report key indicators of money laundering to the right people”||Create an eLearning simulation where the user has to report identified money launders in the correct manner. If the user is unsure how to handle the situation from the options they’re offered, or handles the situation incorrectly, they can select some information to help.
So we have a list of useful resources and activities above. We don’t have screen after screen of load of rules and information, a few flat examples, then a quiz for the learners on whether they can remember the information they saw ten seconds ago – and which they will forget later today.
By being a ‘learning designer’ not an ‘information designer’, asking some key questions, then not having a hammer as our only tool when considering the answers, we’ve helped the client identify permanent improvements.
“We need some eLearning…how quickly can you produce it?”
What are you going to say?
If you’re remotely connected to L&D, this is shaping up to be a pretty big week! Learning Technologies returns to Kensington Olympia across Wednesday 1st and Thursday 2nd February – bringing together over 7000 visitors all keen to get their hands on the latest in education tech. From tomorrow, we’ll be joining over 200 of our contemporaries from across the learning industry as we exhibit at this year’s show. If you’re swinging by, here are the top 5 things you can look forward to:
- Get your hands on the free ‘Learning Ecosphere’ whitepaper.
Discover how learning technologies can smooth the dichotomy between traditional and modern learning with the Unicorn Learning Ecosphere – the subject of our whitepaper launching at the show.
The underlying need for an enterprise to define, manage and report on the competence of its staff has not changed. Environmental, safety and other regulatory demands on organisations are here to stay, while data security requirements are greater than ever.
But how does this fit with such concepts as social learning, collaboration and BYOD? How do we dip our toes into this fast flowing stream of opportunity in a way that is effective, relevant and affordable, and consistent with the practical day to day demands on our time, budgets and resources? What tools should we be using? What are the implications for e-learning design?
Pick up your free copy at stand P14.
- If you need a little persuasion, go and see our very own Mark Jones giving you an overview at one of his two free seminars
12:30-13:00 on both Wednesday and Thursday, Theatre 8. Where are you in the Learning Ecosphere?
Mark will seek to explore some of the issues facing businesses wishing to explore new learning methods. We’ve all heard the buzzwords and seen a flurry of new micro learning and learning Apps, but how do we really go about introducing effective ‘learning reinforcement’ – and where do we start? In a world where learning is changing, and we’re increasingly urged to explore new training formats, how do we ensure that we’re doing is going to work?
Join Mark to find out more, as well as discover our brand new mobile reinforcement app, Minds-i.
- Come and have a go at QuizCom and you could win a Unicorn!
Yep, you read that right – come and try your hand at our giant swipe game and you could be the proud owner of your very own Unicorn. Our enthusiastic quiz hosts will be tough not to spot, as they’ll be sporting bright orange blazers and encouraging you to try your luck with our latest game. Loaded with questions covering everything from learning trends to star wars trivia, this is the perfect way to trial a brand new product from Unicorn aimed at getting your staff engaged whilst challenging them to prove their knowledge in a topic of your choice.
Winners announced at 4pm each day, plus bonus prizes for two players picked at random!
- Check out Mike Hawkyard giving you a little insight into learning games and apps in corporate learning.
15:30-16:00 on Thursday, Theatre 8: Learning games and engagement.
We’ve all heard 101 talks lately about ‘gamification’, but this isn’t one of those talks. Mike is the Managing Director of an award winning games studio who have produced apps played more than two billion times in the last three years.
In recent months, Amuzo have been training people how to fly Star Wars™ Drones and encouraging children to build LEGO® models to rescue LEGO® Mini Figures trapped on erupting volcanoes. Join Mike for a session that will look at:
- How the technology and best practice used in these exciting projects is identical to that being used in work for companies like KPMG and the Chartered Insurance Institute (CII)
- How to explore the possibilities of learning games for your business
- Experiencing Amuzo’s latest product to engage staff with corporate communications; QuizCom
- …And you might even win a prize or two!
- Finally, if you’re at the conference, go and see Richard Owen from the CII talk about their learning journey.
15:30-16:40 on Thursday, Conference Theatre T5S6: Organisational learning – Creating better learning outcomes for the learner and the business.
Richard Owen – Product Manager at the Chartered Insurance Institute (CII) – lifts the lid on how the CII have approached their corporate learning. He looks at the value of online learning for the learner and the business alike, and shares experiences of the challenges that the CII has faced in creating better user experience despite a highly regulated, compliance driven context. From topic-specific pathways, powerful diagnostic tools and a more intuitive interface, discover how the CII has trebled its uptake of its content within just 12 months with a little help from us!
We’ll be live blogging from LT, as well as tweeting from @unicorntraining. Don’t forget to stop by and see us at stand P14 across the event, as well as take some time to relax in the Unicorn café!
What a week it’s been! We know we’re well and truly into the festive season now that it’s acceptable to have Christmas trees up and Mariah is blasting out on every radio station. But aside from all the usual connotations, the arrival of December also wraps up what’s been an excellent and eventful awards season in the learning world.
Wednesday evening saw the return of the annual Gala Dinner and presentation ceremony for the Learning Technologies Awards – with the Park Plaza Hotel in Westminster welcoming over 800 of the industry’s elite for a night of revelry. Having already enjoyed an incredible win for Amuzo at the Dorset Business Awards last week – taking gold in the Creative Digital Impact category – we had our fingers crossed for the night ahead.
Having been welcomed to the evening by Donald Taylor, it was esteemed comediennes Katherine Ryan and Deborah Frances-White who got the night well and truly underway.
In fact, if you want to see what happened when they took something of a shine to our Business Development Manager Alex, look no further than this YouTube video.
With some seriously stiff competition across both the categories we were shortlisted for, there were no golds for us this year. However, we were delighted to scoop a bronze with Clydesdale and Yorkshire Bank for the platform implementation that has introduced MyLearning, and changed the way the whole organisation approaches learning and development.
We were also incredibly proud of our partners over at Credit Suisse who joined us for the evening as they took home a silver in the Learning Technologies Team of the Year category.
Success for Unicorn Partners at the Compliance Register Awards
As if one night of celebrations wasn’t enough, last night the team joined our partners at FSTP for the Compliance Register Awards. Testament to their hard work and incredible support for all the businesses they work with, FSTP were named winners of the Most Effective Training Firm category.
All in all it’s been quite a week for the group – as well as our partners and friends! We would like to extend our thanks to both the awards panels, and our wonderful team and clients who make our success possible. Here’s to 2017 and everything we’ve got in the pipeline!
Rolling out eLearning within your organisation can bring about many challenges. Listed below are the top 6 obstacles you could face and our quick tips as to what you can do to overcome them.
#1 Limited Tech Experience:
For non-tech savvy individuals, there is sometimes a fear that comes with having to complete online learning. This is often rooted in the preconception that in order to complete digital tasks, a certain level of technical knowledge is required.
What you can do: create online demos and webinars that offer help and guidance when it comes to accessing and utilising the Learning Management System in question.
#2 Past Experience:
We have all been there, dreading eLearning due to bad (or worse, boring) past experiences.
What you can do: Get your learners excited about your eLearning programme. Stress the advantages of the course in advance and explain how it will benefit them in their daily lives. Be clear about what they should expect when they undertake the course.
#3 Lack of Motivation:
Linking in with boring past experiences, a lack of motivation can be one of the biggest push backs when implementing eLearning.
What you can do: Get your learners actively involved and engaged in the learning process via gamification. At the most basic level, examples of this might be the inclusion of badges, certificates, points and leadership boards to give the learners motivation to achieve the desired outcomes.
#4 Challenging eLearning Materials:
Easy learning means learners become bored. Difficult learning means learners become frustrated and may just give up! So how do you find the balance?
What you can do: Research your audience and carry out pre-assessments (diagnostics) to find the ideal level of challenge.
#5 Lack of Community Involvement:
elearning can be perceived as a lonely task…sitting behind your desk clicking through the content…
What you can do: Build an online community group where learners can create forums, open up discussions on topics and share knowledge and tips.
#6 Learner Boredom:
There is no magical solution to take away the boredom factor altogether. However, you can take necessary steps to make eLearning more inspiring and engaging:
What you can do: identify the learners’ expectations, needs and goals. Include real life challenges, scenarios and problem-solving cases. Develop personal learning paths that allow online learners to choose their own learning activities (self-directed learning).
Obstacles organisations face often go beyond the 6 points listed above. As an organisation invested in the continued development of your employees – both professionally and personally – it is important to help them overcome the misconceptions and barriers of eLearning.
Whatever industry you work in, unconscious bias is a topic that has the power to affect us all. Every day, we make decisions about the way we conduct our business lives – from who we hire, to who we promote to leadership positions.
Whilst these decisions should be made fairly, sometimes unthinking prejudices and preconceptions have the power to affect our judgement in a negative way. Despite the best of intentions, our unconscious bias affects the way we weigh up choices and make selections, and has a huge impact on the way certain groups or individuals are treated.
Often, mitigating the impact of unconscious bias is a simple matter of raising awareness amongst your personnel. What’s more, we’ve just added Unconscious Bias to our brand new Workplace Skills library, so the resources you need are just a few clicks away!
Crafted in the signature style of our content partners, Learning Heroes, this title gives a characterful and holistic view of the topic of unconscious bias, as well as offering tips on what you can do to combat it. Find out more about Workplace Skills from Learning Heroes and request a demo of this or any other course here.
Yes, you heard it here first – we’re delighted to announce that we’ve teamed up with the folks over at Learning Heroes to bring you a brand new suite of content.
Having recently rebranded from their previous incarnation as Accredited Skills, Learning Heroes represent a business very much after our own hearts, who put engagement right at the centre of what they do. Rather than building lengthy eLearning courses, Learning Heroes’ approach focusses on short, characterful learning videos that deliver information in a way that is both fun and easy to digest.
In addition to our core compliance library, Cyber Security and Microsoft suites, this brand new material covers topics such as Health and Safety, HR, Sales, Project Management and Personal Development.
Collectively known as the ‘Workplace Skills’ library, this content is now available to our new and existing clients through our award-winning LMS.
“We loved what Leaning Heroes were doing as soon as we saw it”, says Mark Jones, Unicorn Commercial Director. “Their grasp of creating fun, bitesize learning fits perfectly with our vision to deliver effective learning that is outside the ordinary”.
“Our clients have highlighted a desire for high quality workplace skills courses to be included in our off-the-shelf suite and we believe Learning Heroes will more than deliver on giving them exactly what they want and make it memorable.”
Tom Moore, Head of Strategic Partnership Management at Learning Heroes, continued, “We are really excited to be saving the financial services sector from boring eLearning! It’s great that Unicorn Training share the same vision as us, so partnering with them to create a collection was an easy decision.”