Yes, you heard it here first – we’re delighted to announce that we’ve teamed up with the folks over at Learning Heroes to bring you a brand new suite of content.
Having recently rebranded from their previous incarnation as Accredited Skills, Learning Heroes represent a business very much after our own hearts, who put engagement right at the centre of what they do. Rather than building lengthy eLearning courses, Learning Heroes’ approach focusses on short, characterful learning videos that deliver information in a way that is both fun and easy to digest.
In addition to our core compliance library, Cyber Security and Microsoft suites, this brand new material covers topics such as Health and Safety, HR, Sales, Project Management and Personal Development.
Collectively known as the ‘Workplace Skills’ library, this content is now available to our new and existing clients through our award-winning LMS.
“We loved what Leaning Heroes were doing as soon as we saw it”, says Mark Jones, Unicorn Commercial Director. “Their grasp of creating fun, bitesize learning fits perfectly with our vision to deliver effective learning that is outside the ordinary”.
“Our clients have highlighted a desire for high quality workplace skills courses to be included in our off-the-shelf suite and we believe Learning Heroes will more than deliver on giving them exactly what they want and make it memorable.”
Tom Moore, Head of Strategic Partnership Management at Learning Heroes, continued, “We are really excited to be saving the financial services sector from boring eLearning! It’s great that Unicorn Training share the same vision as us, so partnering with them to create a collection was an easy decision.”
Yesterday we welcomed some 60 guests from across L&D, Training T&C and Compliance to the Oval for our 2016 Unicorn Spring Client Day.
But what particularly tasty morsels did we all leave to chew on? Here’s a quick look at 5 things we learned…
1) You don’t need to be Walt Disney to include animation in your learning
With an A3 pad, a few Sharpie markers, an iPhone recording on a two-second time lapse, a tripod and a fairly simple bit of editing software it was demonstrated how it was possible to bring a learning storyboard to life through simple hand drawn animation.
Animation can bring a different, often less polished and more ‘authentic’ feel, to a scene you’re trying to set, perhaps as an intro at the start of a learning programme or induction.
Using hand drawn imagery and limiting text to the use of a few key words, the pictures creates an instant, meaningful connection with the viewer and will linger much longer in the mind than being forced to read a 1,000 word flat text document explaining the same thing. Why PDF it when you can animate it instead? Your learners will thank you we’re sure 🙂
2) How many ‘mobile moments’ do you have in a day?
Apps were a big discussion point. There was a very apparent appetite to give learners ever increasing flexibility in taking ownership of their own learning and mobile technology was seen as the answer.
Fortunately we agree! This is why we’ve introduced our SkillsServe app in addition to the CPD app and the forthcoming Learning Lounge app.
Mike Hawkyard, Amuzo Games MD, explained how our day is now made up of mobile moments and that society’s behaviour in this country is now to pull your phone out of pocket for 2-3 mins at a time, all the time.
People tend not to sit there for 30 minutes using their phone so when your learner is sat on a train or bus faced with so much choice as to which app they are going to open how do you make sure it’s yours? Mobile learning app games, embedded with one core message, can be a very powerful solution.
3) The best learning games are when games are the learning
Everyone knows games and gamification are probably the the hottest issue in learning right now but understandably the fear of the unknown still remains, especially in the financial sector. You don’t want your learners playing car racing games all day when they should be working, do you?
Peter Phillips, Unicorn CEO, showed examples of how game principles can really enhance engagement in learning but, critically, how you stop them tipping into the distraction zone.
Peter said one of the really important things about getting best out of games for learning is that the learning IS the game. The very best learning games have the game and learning the same thing. Using a matrix with ‘learning’ on the vertical axis and ‘engagement’ along the bottom he showed that where you get great learning and great engagement you get great learning games.
Have you read our ‘The Future of Game-based Learning’ white paper? Download it here now.
4) Client feedback helps drive platform development
Ok it sounds all a bit fluffy but we genuinely couldn’t keep evolving SkillsServe in the way that keeps it at the forefront of learning and development delivery if you didn’t tell us what you think, good and bad.
As Mark Jones, Unicorn Commercial Director, highlighted as he ran through the ‘what’s new’ and ‘what’s coming’ bits, many of the features that have been developed or are in development have come about because as a sector you’ve told us you want them.
You can read the full list at our live Client Day blog here – Unicorn Spring Client Day – but if we tell you graphical reporting and an MI dashboard, multi-language reports, diagnostic tools and a SkillsServe app are all recent additions, you can get the sense of the kind of stuff we’re talking about. Stuff that really makes a difference to your everyday working practices.
Don’t forget the SkillsServe blog where all the latest updates and roadmaps are posted – SkillsServe blog
5) The 21st Century still hasn’t arrived in some firms
We get super excited about all the cool ways new technologies can help us to deliver more effective, engaging learning experiences, but client day served as a timely reminder there is still a huge discrepancy in what some firms are able to deliver that others aren’t.
Whether it’s down mindsets, IT or a combination of both, while some firms can’t wait to bring the latest in learning technologies to their employees others have a reticence to step outside of the traditional. Despite the compelling evidence for the use of video in learning, for example, even getting that allowed is a battle some are still yet to win.
We know there are dedicated people in L&D, T&C and compliance working to educate and inform key individuals further up their company food chain as to what’s possible and how it can impact, but for many this remains a delicate, softly softly approach sometimes involving whole cultural change.
In the meantime we have to keep delivering what they need in the way they need it too.
Unicorn Spring Client Forum – live blog
Morning all! Welcome everyone to the live updates from our Unicorn Spring Client Day – we will be blogging across the presentations and breakout sessions to bring you all the hot topics and latest discussions all things learning solutions and Unicorn-y. Here’s a taste of what’s in store…
And we’re underway…
Mark Jones welcomes delegates to the Oval.
First up is Laura Hooper providing an introduction to content development.
Laura provides an overview of all the teams that contribute to content development within Unicorn and how many hats they wear.
The creative process involves
- information gathering…who are learners, what are trying to achieve, tech and budget requirements, what trying to achieve
- “If you can’t describe it simply you don’t understand it well enough”- Einstein
Working more and more closely with platform development – crossover.
Pathways use to combine content and platform together in SkillsServe.
Using relevant relatory case studies all linked to leaderboard.
Katrina (Senior Digital Designer) is talking about how hand drawn animations can be used in learning
Here’s an example of the showreel….
Using storyboards to present to clients.
‘Filming’ – take photos of flat images to create film.
Now it’s over the room to try…
Everyone has been given a script….From the floor asking people to brainstorm what ideas could relate to key words from the script. Camera set up to film every 2 secs as delegates come up to the front to replicate their artwork…et voila!
Use a piece of software called Premier to pop images into software so can cut over and narrate over it to produce a short video.
2 minute video – from scripting to day to produce storyboard and 2 days for digital design.
How can you tell if it works? Feedback – short animations people will watch a video up to 6mins, but if know it’s up to that long will stop earlier rather than keep on. Use them at the start of a training module – to get you engaged and interested and also more in refresher based learning.
Learning pathway with all in and might throw something like this out at some point during year to overcome the forgetting curve. Also with compliance more likely to be happy to use a 3min video than the thought of a doing a course. Included as a part of a programme of learning, including in some of our current OTS courses.
Upstairs with Laura now to go through how to create eLearning…
Evaluating needs to teach someone to make tea…
This is Robert the Robot. He doesn’t know how to make tea at the moment. We’re going to teach him. Hopefully.
What key information does Robert the Robot need? For e.g.: Is English first language, refreshing knowledge or learning topic etc.
- What does he already know? Don’t assume knowledge.
- List images / bullet points of what is required.
- How to fill the kettle?
- How to achieve boiling water?
- Where does the water come from?
- When it’s ready?
- Where does the power to fuel the boiling come from? Gas? Electricity
- Brewing time.
Broken down into ‘Required’ and ‘Additional’ info.
How do you handle this info once got it?
Required first and additional learning often dealt with using a menu so they can go off and find out themselves.
- What should the learning cover?
- What are key learning objectives?
- Target audience requirements?
Provide knowledge and then interactive learning – go through the process – and then get feedback at end.
Bringing the learning to life…can be an app, linear eLearning, game etc, drag and drop but telling a story.
SkillsServe Update from Mark Jones
Update from last client day
- New ‘Find learning’ UI and pathway builder
- Diagnostic assessments – massive increase in it compliance teams love it
- SkillsServe app – July next release of update
- Responsive design
Key recent projects
- new improved CPD interface – updated design, filter by CPD status, group activities by development need, single reflective statement for group activities, allocate CPD level
- multi language report – have seen a bit of increase
- activity ratings and feedback – rating content done, prompted to rate on activity completion, provide supporting feedback, view and edit own activity rating via training plan, view all users activity rating in catalogue
- graphical reporting and MI dashboard – it’s here! Charts, select chart type, run diagnostics by team/pathway/individual employee level
What’s coming up next – common theme of UI
- create discussion groups linked to activities
- acesses discussions directly from your training plan
- foster peer to peer collaboration
- edit existing rules as requirements evolve
- refine the overall UI
- Event management enhancements
- T&C and Performance Management enhancements
- Self service system email management – enable/disable email as required. edit and preview text for all system emails
Applying ‘self service’ principles across other areas of features. All updates are and full details on the roadmap are at http://blog.skillsserve.com – updates/functions not turned on by default so speak to your RM if you see something that you think you might like turned on.
Now lunch! See you back here soon…
Game time! With Peter Phillips…
Why the arrival of Gen Y are driving the use of games in learning.
Quick fire games – simple, fast feedback, adaptive, social, leaderboards.
Few months ago Unicorn invested in Amuzo – the use of games is a really important and valuable trend that really can improve learning. Games provide a different way of looking at the world – move along the ‘engagement’ aspect very quickly, instructional designers will go up the ‘learning’ axis.
How do you get into the square where get great learning and great engagement = great learning games.
Peter is now showing 3 examples of learning games have developed with clients and Amuzo and judging where they sit on the engagement/learning matrix.
Simulations – we’ve been building simulations for 25yrs but largely done in classrooms. Now developing some of these online for global markets.
One of things really important about getting best out of games for learning is that learning is the game. The very best games have the game and learning the same thing.
Apps – new SkillServe, ComplianceServe, My Learning Lounge, app/game (induction in style of quickfire short games, leaderboards etc)
Issue of selling game into corp – buyers aren’t Gen Y and sceptical about staff sitting round playing car games but can limit number of times. Being able to play it one or more times a day makes you eager to keep playing as encourage you to keep you coming back and carrying out whatever call to action the games company wants you to do.
Mike Hawkyard (Amuzo MD) on how you would use apps to aid learning.
Using example of using a game to encourage Gen Y to start pension planning – YAWN!!!!!
What’s the simple message?
Taking a huge complicated book and changing it into one core message and make that starting point then drip-feed in rest so everytime play a little bit more learn a bit more (watch this video to get more time to beat your friend), accepting they weren’t going to take it first time and using the addictiveness of games to generate a final call to action / outcome.
Retention is 27% using mobile.
Mobile moments – behaviour is you pull your phone out of pocket 2-3 mins at a time, all the time. Tend not to sit there for 30mins. When sat on bus which app are you going open as so much choice? How you make your app the one are going to open.
Engagement Theory – making them come back again and again and again.
Swipe but don’t make swipes aligned to mouse clicks make it part of the experience. Game involves the device is more engaging – moving things about to keep the momentum going in a ‘mobile moment’.
Team motivation or individual glory?
- individual progress and compare to friends
- ‘clan’ creation – team v team
- mini leagues of strangers
- picking a side
- all contributing to a common cause – no winner
What is best way to deliver this because the minute it doesn’t work is minute it fails.
Points mean prizes?
Complete eLearning, get certificate, hit points totals, random user selection, top players – when is it bad to give a prize? Deadline. Most of these things are doing for fun, shouldn’t be doing it for that reason. Don’t want to create a reward but give people a reason to stop playing it when you’re actually trying to incentivise them so think it through.
No-one wants to start at the beginning – show are learning and getting better is a really powerful motivator.
Add randomness to your learning so people look forward to what they might get when they don’t know what’s coming. The principle behind this is Skinner Boxes. Look it up!
Peter on designing learning games now…
My Learning Lounge – using video content management system to host ‘taster’ videos, quizzes, polls based on this RTE app
Clydesdale Bank case study – content curation
Started project with Unicorn in April 2015. Launched My Learning system in October last year.
Making sure colleagues in business understood wasn’t like for like replacement of previous LMS – much more self development and career/professional development and also going to contain compliance content but at back end of messaging. Wanted it to be about helping them get to their chosen destination and putting the employee in the driving seat.
Engaged employees before launch – regular project updates to give glimpses of what was going to look like, went on roadshow to give people a hands-on experience, great feedback and set on really positive footing for full launch.
Since gone live hosted over 100,000 pieces of content.
Purchased ComplianceServe content in build up to SMR/Accountability in March – being able to customise us meant were able to engage some of stakeholders.
Everything learning orientated movie here so people are used to searching for content etc. Business already creating content – things like assessments, starting to use eCreator, learning pathways and assigning to own people and using managers to drive learning not be centrally driven.
All messaging and strategy has to come through learning so everyone has same consistent voice across the whole business.
Good balance between compliance and self development.
Digitisation business is going to be a massive part of bank’s future success.
And that’s all folks! End of another HUGELY thought provoking client day. Thanks to everyone who made it along, we hope you learned as much as we have and feel as positive about some of the cool stuff coming up that we do.
Safe travels home.
It’s just not cricket…Well, nope it’s not because tomorrow the thwack of leather on willow will be replaced by coos of amazement as the Unicorn Spring Client Day 2016 returns The Kia Oval in Surrey.
We will be live blogging on this very page throughout the day as guest speakers and our own super clever Unicorns will be delivering an insightful day around all things engagement, learning design, content development, apps, games and simulations not to mention updates on what’s new in our learning and development platform, SkillsServe.
So even if you can’t make it we will make sure you don’t feel left out. You will also be able to follow everything on Twitter too at @unicorntraining and #UTGClientForum.
See y’all back here tomorrow from 10am 😉
Unicorn and AXELOS RESILIA working together to improve workforce behaviours through innovative cyber awareness learning
AXELOS has launched a comprehensive new suite of cyber awareness learning, in partnership with Unicorn, to meet the challenging demands all organisations face in managing their vulnerabilities to growing cyber risks.
Nick Wilding, Head of Cyber Resilience at AXELOS Global Best Practice, has laid down the gauntlet to firms in their fight against cyber crime, insisting, “Whatever you’re doing to improve cyber resilience and raising awareness, skills and insight amongst all your staff, you can never do enough.”
Upwards of 90% of successful security breaches are regularly being attributed to human error, regardless of a person’s role or responsibility. As organisations regularly evolve and adapt their technical security controls throughout the year so they need to be providing engaging, regular and easy to understand learning that will help to embed and sustain more resilient behaviours with all their staff.
AXELOS is a joint venture between the UK Government and Capita plc.
Its RESILIA cyber resilience best practice portfolio puts staff at the heart of an organisation’s cyber resilience strategy and gives companies the confidence to recognise, respond to and recover from cyber attacks effectively. The portfolio includes certified training, all staff awareness learning, leadership development and a maturity assessment tool. The RESILIA cyber awareness learning modules are hosted on Unicorn’s award-winning learning and development platform, SkillsServe.
Typically if companies have carried out any information security awareness training, staff have been put through an uninspiring annual eLearning course, which has little or no impact on embedding good cyber resilient behaviours within the workforce. But Nick believes organisations cannot continue to rely on this ‘compliance-based’ approach to cyber awareness if they are going to successfully manage their ever-changing cyber risks.
He said: “Every individual within an organisation can be a target. No one is immune so everyone has a critical role to play in protecting their organisations most valuable and sensitive information.
“Providing your staff with engaging and innovative learning programmes to promote genuine cultural change and understanding is critical. The learning should be ongoing and regular, short and practical, adaptive and personalised with the option to learn inside and out of work hours.
“RESILIA’s new cyber awareness learning modules include games, simulations, animations, videos, eLearning, posters, plus refresher learning and ‘up-front’ tests to meet the demand for both operational efficiency and learning effectiveness.”
Mark Jones, Commercial Director at Unicorn Training, added: “The cyber resilience module is designed to suit all individuals regardless of their preferred learning style or when and how they like to undertake their learning, with SkillsServe supporting 24/7 mobile just-in-time learning at the point of need.
“This approach gets to the heart of cyber resilience – enabling all staff to take personal responsibility for better protecting their employer’s most valuable and precious information.”
SkillsServe is the World’s top ranked LMS for financial services and fourth overall in the learning industry-renowned 2016 Top 50 Global LMSs Report. For more information visit www.unicorntraining.com/off-the-shelf-content/cyber-resilience/
News: ‘Landmark Financial Services Regulation Has Brought Clearer Training Focus’ Says Sector Expert
Unicorn Commercial Director, Mark Jones, believes the industry has seized the opportunity to “look at compliance in the context of cultural transformation” as landmark new Accountability regulation comes into force on Monday (7 March).
Mark insists the training industry’s response has been pivotal in firms preparing for the Accountability Regime, which includes a new Senior Managers Regime, Certification Regime and Code of Conduct, in an overhaul of the regulatory framework by the Financial Conduct Authority (FCA).
As the new regulation around accountability comes into effect, being able to show clear lines of reporting, roles and responsibilities, and producing evidence of competency within the wider context of compliance is critical for regulated firms.
Mark thinks bringing a more targeted and streamlined approach to T&C and compliance for firms has helped them meet the Accountability deadline, while also providing a firm foundation from which to support them in meeting future regulatory deadlines.
He said: “Compliance should be treated as part of, not in isolation to, an individual’s career development plan, and we’ve seen a shift towards that as the Accountability Regime deadline has loomed.
“There continues to be a real demand for ‘snackable’ just-in-time and role relevant learning delivered online that not only embeds the core knowledge in line with the new FCA regulation amongst staff, but also heightens awareness of the implications of staff going off track in encouraging genuine behavioural change.
“New diagnostic tools, Apps and mobile learning, with on and offline syncing, video and role-specific scenarios are all critical elements in creating impactful personalised learning programmes that instantly connect a learner with their day-to-day job role, and embed the learning required for firms to meet all FCA regulatory demands.”
Unicorn’s comprehensive online compliance solution, ComplianceServe, provides firms with the means to reduce risk through relevant practical training designed to encourage the right behaviours.
ComplianceServe enables the deployment of content, monitoring, reporting and automatically assigning learning from its sector-leading content catalogue, CPD, creating role-based pathways and sending email reminders to effectively deliver the right learning through desktop or mobile device.
Meanwhile Unicorn’s partners, leading financial services consulting and training specialists, FSTP, continue to deliver complementary face-to-face training for more senior roles and/or those requiring highly complex and/or specialist knowledge.
Mark added: “The Accountability Regime leaves no hiding place in the FCA’s aims of raising standards and restoring public trust and confidence in the regulated sectors.
“The FCA has already proved it has no problem biting as hard as it barks, as many large fines and sanctions imposed on some of the world’s biggest financial institutions have shown.
“Only effective, robust training strategies will keep firms out of the FCA’s jaws and it is up to us to keep delivering the best solutions to help them.”
For more information about ComplianceServe visit www.unicorntraining.com/complianceserve
As Dido Harding, TalkTalk CEO, described cybercrime as “the crime of our generation,” Unicorn’s Mark Jones talks cyber resilience ahead of Learning Technologies 2016.
Tucked away in the Chancellor’s 2015 Spending Review and Autumn Statement before Christmas was a little, but not insignificant nugget, that would have been missed by most commentators.
The government is committing £1.9bn by 2020 to support a comprehensive programme of cyber security prevention measures.
Recent high profile cases, including TalkTalk and VTech, have again highlighted how the cost of cyber security breaches is rising dramatically. Yet too often technology is still seen as the solution, when in reality it’s regularly reported upwards of 90% of successful breaches are down to human error.
In the wake of their breach, Dido Harding, TalkTalk CEO, described cybercrime as “the crime of our generation,” and moves like the Government’s budget pledge merely serve to reinforce her view.
Last summer, we partnered with AXELOS – a joint venture between the UK Government and Capita plc – to help raise awareness of the critical importance of staff engagement in countering the threat of cyber crime following the launch of AXELOS’s RESILIA Cyber Resilience Best Practice portfolio.
The aim was to provide a platform – SkillsServe – for RESILIA’s suite of cyber resilience learning modules to help address an issue that is infinitely more about people and training than computers and technology. Critically SkillsServe’s ISO 27001 security rating confirms its status as a secure portal, free of the vulnerabilities experienced by other open source, higher risk solutions, while SkillsServe’s position as the World’s top LMS for financial services adds further credibility the learning.
In this month’s T-C News, Unicorn’s Commercial Director Mark Jones analyses how effective and engaging training can help firms better manage their ever-changing cyber risks.
Backed by the expert insight of Nick Wilding, Head of Cyber Resilience, AXELOS Global Best Practice, Mark observes how “no matter what you’re doing to improve cyber resilience and raising the awareness, skills and insight amongst all your staff you can never do enough,” before concluding, “The impact of not engaging all your people is too great a risk to take for most – are you ready to make a change?”
Meanwhile if you want to learn more about getting your staff up to speed with cyber resilience come and see us at Learning Technologies 2016 conference and exhibition, at Olympia, London on Wednesday 3 and Thursday 4 February, where Unicorn will be on Stand P14. Register for free entry to the Learning Technologies and Learning and Skills 2016 exhibitions and seminars at www.learningtechnologies.co.uk
Unicorn, the global top five LMS provider, is taking a central role in helping tackle the global risk from cyber-crime by working alongside AXELOS – a joint venture between the UK Government and Capita plc – to raise frontline cyber awareness to up to one million users worldwide.
With over 110,000 cyber-attacks happening every hour, cyber-crime is one of the biggest threats to the global economy. Breaches in IT security and its expensive, often crippling consequences, make the news almost daily, from high-level global violations to localised infringements.
AXELOS Global Best Practice has recently launched its new Cyber Resilience Best Practice portfolio – RESILIA – aimed at putting employees at the heart of an organisation’s cyber resilience strategy and providing companies with the confidence they need to recognise, respond to and recover from cyber-attacks effectively. As part of this, Unicorn has partnered with AXELOS to host a comprehensive suite of learning modules on Unicorn’s award-winning LMS SkillsServe.
For those with an existing LMS, Unicorn supports with an LCMS option This will allow users to adopt a learning method that suits them, encourage positive cultural change and gain the necessary information to fight cyber-attacks. The modules include gamification, animations, video, eLearning, posters refreshers/reminders plus a test element.
Nick Wilding, Head of Cyber Resilience at AXELOS, explains: “Everyone has a role to play on the frontline of cyber-crime prevention, and RESILIA helps firms recognise and accept that through delivering compelling content that goes over and above traditional Information Security training to create real cultures of cyber awareness.
“Organisations have typically been happy doing once a year IS awareness training and haven’t invested considerably in solutions as nothing is mandated to say they and their employees must do X, Y and Z. But the costs, financial and in terms of reputational damage, customer confidence and operational stability, of a cyber-breach can be catastrophic and this threat is increasing on a daily basis worldwide.”
Mark Jones, Unicorn, Commercial Director, continues: “This project gets to the heart of supporting learning about the cyber risks that staff face, their personal responsibilities for their employee’s cyber resilience, and how we can all develop a positive culture of cyber awareness across our organisations.
“The design innovation has been carefully considered to meet the needs of all individuals regardless of preferred learning style or when and how they like to undertake their learning. SkillsServe supports 24/7 mobile JIT learning at the point of need. Meanwhile, depending on their experience and knowledge, learners can do a test first, which can equate to large time, and ultimately cost, savings for a business.”
RESILIA Awareness will continue to evolve in line with changing conditions, needs and possibilities, including role and sector specific learning. Through its scope and flexibility it can become the core of a tailored programme to build cyber resilience awareness across your organisation. RESILIA supports organisations in showing best practice towards FCA regulatory requirements or ISO standards requirements.
SkillsServe is ranked fifth overall and number one for financial services in the learning industry-renowned 2015 Top 50 Global LMSs Report. For more information visit http://www.unicorntraining.com or contact email@example.com
Leading financial services consulting and training specialists, FSTP, has joined forces with online learning and performance developers, Unicorn Training, to introduce an enhanced sector-specific compliance learning solution that includes integrated T&C guidance and CPD management.
As two of the UK’s most prominent financial services training providers the new strategic partnership brings a more targeted, streamlined approach to compliance for FCA regulated firms.
Firms and their employees will be able to access industry-leading online compliance training specific to their sector, which is constantly evolving in line with regulatory change and emerging industry challenges.
The partnership builds on the early success of Unicorn’s flagship online regulatory training solution, ComplianceServe, launched last summer to help firms manage their compliance needs through one secure portal that combines a library of high-quality learning assets with advanced content, development and management tools.
In December 2014 FSTP won the Thomson Reuters 2014 Best Compliance Consultancy Firm Award, voted for by FSTP clients. In January 2015 Unicorn’s learning and performance platform, SkillsServe, was ranked as the top LMS for the financial services sector in the Top 50 LMSs Report 2015*.
Mark Jones, Unicorn Commercial Director, said: “With FSTP we are enriching existing content and developing new titles within the ComplianceServe library, including creating sector-specific case studies and scenarios. With integrated T&C and CPD tracking, ComplianceServe will be the market’s broadest, most comprehensive compliance training solution.
“Compliance goes far beyond just training, it’s embedding genuine wider behavioural change. ComplianceServe has been well received and with FSTP’s expertise and experience in consultancy and face-to-face training we will be able to deliver a truly blended and tailored learning experience.
“FSTP are hugely respected within financial services. We have worked with FSTP in a few different ways previously and this is a formalisation of that relationship to bring real compliance benefits for those working in heavily regulated environments where time is precious.”
Philippa Grocott, Partner at FSTP, added: “We recognise the importance of delivering blended learning solutions that deliver at the right level to the right audience, with engaging content which can be accessed at the right time.
“Unicorn is well known throughout the financial services industry for its quality online learning solutions. It makes perfect sense for two award-winning firms to combine capabilities to deliver ComplianceServe, an essential requirement for any financial services firm that wants to stay ahead of the regulatory focus.”
Unicorn has been creating learning and development and compliance solutions for the UK’s ever-changing FS sector for over 25 years. *As well as being ranked top financial services LMS, SkillsServe was also 5th overall in the Top 50 LMSs Report, compiled by global eLearning analyst Craig Weiss.
FSTP provides first class training and consultancy services across all sectors of the financial services industry.
Enhancing BCCA’s commitment to providing first class compliance and regulatory services to its members, the new BCCA training package now includes a subscription service to access sector-leading online learning through Unicorn’s ComplianceServe learning and performance platform alongside BCCA’s established face-to-face programme.
BCCA ComplianceServe underlines BCCA’s support to its membership of financial services firms providing alternative finance solutions and third-party cheque cashers by ensuring all compliance, regulatory and legal content is up-to-date and relevant to members.
“We love the challenge of bringing even the driest compliance and regulatory material to life by putting learners into scenarios and using first class, dynamic tools, graphic design, animation, audiovisual, case studies and assessments to show how the learning can be applied in real life.
“With the BCCA’s expertise and high quality face-to-face training, this partnership will provide the members with a robust, scalable approach to compliance training.”
ComplianceServe provides a fully-tailored approach to compliance training to support employee understanding of their obligations under the relevant pieces of legislation and regulations covering an organisation’s activities.
Rachael Corcoran, BCCA CEO, said: “BCCA is very pleased to announce this arrangement with Unicorn as it will provide members with access to a wealth of relevant training at a time when it should be firmly at the top of the compliance agenda.
“We believe we are delivering services members want at very competitive prices and we have had a very encouraging reaction from the membership.”
Unicorn Training has been creating learning and development and compliance solutions for the UK’s ever-changing financial services for over 25 years.
SkillsServe, our learning and performance platform, is ranked top LMS for financial services and 5th overall across all sectors in the Top 50 LMSs Report 2015, compiled by leading global eLearning analyst and consultant Craig Weiss.
Welcome to our 2015 Client Day – Refresh, Revitalise, Rejuvenate!
Couldn’t make it along or the weather thwart your efforts? Don’t sweat it, all the updates and news from the event can be found right here!
Guest speakers include Amuzo’s Mike Hawkyard, who will explain the principles of gaming and how they can be incorporated into training while some client SkillsServe case studies will be showcased.
Instructional design to being about effective and engaging learning will be broken down by Unicorn’s own Sam Yates, the 2014 eLearning Designer of the Year before Stuart Jones, Director of IT, will unveil what new features and developments are in store for SkillsServe.
There are loads of break out sessions too, here’s what we’ve got going on!
Right here we go, CEO Peter Phillips has just kicked us off and is now introducing Mike Hawkyard….
Trusted to guess short term aims, Lego is biggest client – what’s going to be happening in a year’s time in digital. If we had some eLearning games awards in a years time, what would be winning?
Few key rules to making games:
- Fun first – don’t promote to play, get them playing to promote
- Target audience
- Current events – big numbers and getting PR and people talk about current events (i.e. RWC15). Build it and launch around these dead easy to get into conversations.
- Pick up and play – not too many instructions.
- Utilise existing rivalries – MUFC v MCFC fans, etc. Trigger rivalry as motivator.
- Multiplayer/social –
- Reward – best part of game is when win.
He’s now setting challenge to create game with a piece of paper – audience have picked ‘rules’ according to all above. Let the paper aeroplane fight begin!
What are rewards?
People don’t have time to play half hour games anymore, everyone plays in short little bursts. Gave e.g. of Boss Alien’s CSR Racing – race car for 10 secs again, again and again etc.
Rule – if can’t have meaningful game experience while stood in airport queue we won’t publish your game. ‘Most snackable’ – 5mins of quick entertainment, doing your eLearning all over the place even on the toilet!
If want people to play your game put it on smart device not solely computer.
Got to be addictive.
Most accessible – Candy Crush links into social network and showing you where friends are. Idea is you want to beat them. Compliance testing can’t put scores of people but string a few fun things together you can make a ‘fun score’ and leaderboard scenario to challenge them to beat each other.
Best bribe – If ever want to know what future of digital is, go to South Korea! DragonFlight is HUGE over there – die within 30 secs! You earn peanuts and spend peanuts, follow them on Twitter, given loads more peanuts, like us, then given loads more, learn more, given even more!
What can you do to make people do your eLearning even faster – the cooler and funnier the better.
Don’t need to know facts, need to know where you need to look to find the info as quickly as possible – JIT learning.
Mike & Sarah from Unicorn on importance of Branding and Design in eLearning – case studies coming up!
1) Why is design so important?
Always been poss to make SkillsServe look like its part of your organisation. But now applying different design principles to way platform is laid out to enhance user experience.
Case study 1 – worked with customer to look at what user needed to see, and what didn’t. 3 key areas of info – 1) training plan, 2) more learning and 3) integration (into wider organisation).
Case study 2 – they came to us and said we have a lot of v positive feedback and engagement with our intranet so we want something like that. Incorp strongest brand identifiers in site re-brand.
Case study 3 – picked out key things client did as some visitors will know about clients, others don’t. Once get into site training plan brought to fore.
Case study 4 – in the site users want to go straight into their training. V Windows 8 style – TP in their eye line and all stands out within easy reach for them.
Case study 5 – different banners are refreshed frequently and point people into different parts of site.
Case study 6 – no branding whatsoever applied, it’s cartoon style imaging drawn by Unicorn graphic designers and about the user.
Breakout from ‘it’s just a compliance’ site as whether it’s something as simple as just a new layout or splash of colour finding that are getting feedback that news sites are communicating with and engaging users, they can be as simple or creative as you like, and there is support and guidance from Unicorn relationship managers to see where we can take the idea, even if you don’t quite know what the idea is!
First Break Out sessions are about to get underway now…..
Session 1 – SkillsServe Tips and Hints with Stuart and Wayne from Unicorn are introducing parts of SkillsServe that people sometimes don’t discover!
If you couldn’t make it today we will be celebrating SkillsServe’s 5th birthday at Learning Technologies on 28-29 January at Olympia, London so why not come along to see us at Stand 95 and find out what you might have missed out on today.
Session 2 – Laura talks clients through how they can use our new eCreator authoring tool to make simple, effective and great quality learning in less time than your lunch!
eCreator gets its official launch at Learning Technologies too and we can’t wait to bring it to the masses after some awesome client trial projects.
Laura’s table have been discussing about enhancements since eCreator’s soft launch and roadmap for the future, plus providing tips and hints to get the most out of the design tool and giving clients the chance to make their own suggestions and ask questions.
Since launch including –
- New video template
- UX enhancements – including changing positioning and functionality within editor, naming of buttons, labelling.
- Theme security – different organisations cab see the eCreator themes relevant to them.
- Click and Show template
- Editor saving
- Adding pop-ups to content within template
Planned enhancements in Q1-4 including –
- Editor navigation
- Self certification template – tick box to say ‘I’ve read’
- Spell checker
- Increase font size to 14
- Menu ticks of pages viewed previously
- SkillsServe Learning App – view training plan, download eCreator course, run it when no connection to sync when online
- Add audio narration
- In course links
- Image cropping
- Exporting to Word
Hints and tips covered included on pasting in from Word, resizing text areas, image size and type, using YouTube template, editing title.
NOW LUNCH 🙂
And we’re back…..
Different group has joined Stuart and Wayne for the SkillsServe session.
SkillsServe Helpdesk is getting a lot of kudos here! Client gathered for this session include AXA Insurance and CII with everyone sharing their own experiences of how they use the system.
This session has included detailed overview of making more of reports (creating, tagging, filtering, customising, scheduling) – 24 different reporting options including qualifications, user data, activity attempts, activity registrations, etc.
Writing for eLearning – Getting the best out of your content
If you were designing a brand new Face to face course you wouldn’t just give them a text box and tell them to read it.
Getting views on best and worst eLearning ever seen – learners view is even more important than stakeholders as if they don’t buy in, worthless.
Instructional Design is teamwork working with SMEs, clients and learners to ensure learning objectives are met.
But how often do you talk to your learners? What do they want to see from their training and where do they face the challenges? How do you keep stakeholders and learners both happy?
1) What do you want course to achieve?
2) What do you want it to say?
3) How do you want it to look?
Three key guide points to decide what makes it to screen – “screen real estate is at a premium”.
Creating your script: Web doc providing structure (reminders/notes/ comments etc) to dictate what.
You have just 20 minutes to get your point across so….
- Use existing templates.
- Write then cut then cut again – be brutal to get point across.
- Signpost to extra materials for stuff
- Organise content
- Mix it up – use scenarios, egs and tell stories
- Don’t baby your learner – if it needs instructions it hasn’t been designed properly
Don’t want eLearning to demonstrate people have got good memory, it’s a v safe environment to make mistakes so give them something to do before passing information.
Writing style – use active voice, remove all jargon, say more with less (if a picture says 1000 words then use it!), use words learners can picture, use concise, descriptive captions and titles.
Writing with graphics – use text to only enhance or reinforce point whether alongside pic/vid etc.
Writing assessments – draft the assessment first, randomise the assessment, quality not quantity (4 options for MCQs), use questions to drive the learning (the test then tell approach), focus on behaviours (Qs that relate to choice or decision user going to have to face), make it challenging but fair, avoid yes/no Qs, help people learn from mistakes, keep learner’s experience in mind.
No hard and fast rules but this is an awesome starting point/guide (there’s a back too ;)) …..
If break content into natural, relatable chunks helps learner relate it to their day to day role.
Resources to help:
- Articulate community – blogs, free templates, photos, challenges to help you get hang of things
- eLearning coach
- and Sam!
The SkillsServe Roadmap
KLAXON! Last talk of the day and it’s Stuart Jones, our SkillsServe guru telling us what’s new and coming soon with the platform.
What’s come about over past year?
1) SkillsServe blog – all new release notes uploaded there. 10 released since June 2014 – every release is a piece of new functionality. V worthwhile following.
2) eCreator – built in authoring tool. Launched in Sept to existing customers, Jan major launch at Learning Technologies.
3) Copying programmes – take an OTS programme and tailor it to what you need to do if parts any relevant to you or you want to, can add/remove things just as you would if it were your programme.
Form workflows – forms are a really powerful part of the system and differentiates SkillsServe from other LMSs. Started life as supporting annual appraisal process then been involved in it for T&C requirements (managing and capturing workflows which can be reported on with email alerts etc).
Taken another step further last few months for assessments – case studies, scenarios and using for free form text assessments (essay style answers) and can combine with MCQs etc. Also form change history, training requests.
One client had 17 multiple CPD schemes – you can now assign a different CPD scheme to each person.
CII rule changes
Syncing – link your SkillsServe site back to the CII member tool.
14 new reports added – suite of new default reports available. Differ as they look good on paper when printed in, based on feedback.
New Excel export – includes all records and rows.
Report API – it is teccy but enables any report we create to be exported from system and manipulated/used in a 3rd party system so your intranet pulling in upcoming events for eg.
- 1 client didn’t like our events calendar – wanted to promo more clearly on homepage what events were available. Report API enabled us to turn around a new feature really quickly
- Turning columns/rows into dashboards of one page of graphs/charts – now looking at info graphics
- Can pull live data into wikipages
6) Content management – continued evolving and developing to make easy to use
Publishing to catalogue – publish to an audience, now made easier to publish to what catalogue so don’t need to filter content
7) HTML emails – branding, apply to all emails, can still choose text.
1) tab navigation introduced, and making it easier to navigate around the content with a tree structure so know where you are all the time.
2) Can now add whole area of content as well as individual activity to planner to build programmes.
3) Also add filters – tick boxes of what content what to include in programme.
4) New diagnostic evaluation tool added – can say for e.g. if they get 80% on a pre-test/assessment before they do learning can make them exempt from it. Quickens up process. To be launched early this year.
5) ContentServe – new SkilssServe versions. Enables us to take bits of SkillsServe and make them available on 3rd party LMS. Can build a prog and link directly to that prog through a 3rd party LMS. Also good for keeping content up-to-date – links have to be uploaded once but from thereon in updated as if it was on SkillsServe.
6) SkillsServe App – offline access is all.
- on/off sync
- Android / Apple iOS
7) Going global – internationalisation, multiple languages, editing and translation tools.
8) Gamification and more – how have an influence on how we do learning and leverage that into platform. Working with Amuzo to how you create a game on mobile/app and how you tie that back into platform.
That’s all folks! Mark’s just doing the formalities and recapping on main themes of day 1) simplicity, 2) eCreator and 3) games (yep even for compliance!)
Now to the bar!
THANKS FOR JOINING US!