Your people are the most effective line of defence when it comes to Cyber Security. It’s a message that has been passionately expounded by cyber security experts for many years, but it has taken the recent hike in the profile of cybercrime for people start to really start listening.
Today’s webinar was a chance to gain a little insight into the topics of cybercrime and cyber awareness from two seasoned professionals with a wealth of first-hand experience. Nick Wilding leads the Cyber Resilience Best Practice division of AXELOS GBP – a joint venture between the UK Cabinet Office and Capita; and Vicki Gavin is Compliance Director and Head of Business Continuity, Information Security and Data Privacy at The Economist Group.
At Unicorn we are fortunate to count AXELOS among our strategic partners, and have worked closely with them to develop and continually improve RESILIA – an integrated best practice portfolio designed to put people at the centre of an organisation’s cyber resilience strategy. Ahead of the imminent relaunch of this suite, Nick and Vicki took some time to lend context to the need for cyber awareness training.
This morning’s webinar kicked off with a roundup of the latest statistics relating to cyber attacks:
“One thing’s for sure”, said Nick Wilding, “looking at the stats, it’s clear that at some point you will be breached.” The frequency and nature of these attacks are such that it’s easy to see where he’s coming from: over the past year alone we’ve seen everything from repeated attacks on the SWIFT network, to the sustained efforts of Russian hacking group Fancy Bear in their attempts to upset the US electoral process.
“To be honest, it’s easy to see why people end up with ‘security fatigue’, said Vicki Gavin. “We’re incessantly bombarded with frightening statistics to the point that sometimes these headlines end up just having the opposite effect. For me personally, I’ve found a way to leverage this kind of information, and the key is making it specific and relevant to the activities of your own organisation.”
“If we accept that people are our best line of defence”, continued Nick, “it’s shocking to think that in a recent study, we found that as many as 45% of organisations don’t do any kind of cyber security training, and of those that do, 81% are relying on mandatory training that is completed once a year or less.”
It’s about technology and people, not just bits and bytes.
– Vicki Gavin, The Economist
One of the anecdotes that AXELOS have come back to time and again is that of Jim Baines – a personal friend of Nick Wilding, and a CEO who has spoken at length about his traumatic experience at the hands of cybercriminals. Nick relayed this story today, and followed it with an extract from one of Baines’ letters that poignantly reminded others that none of us are invulnerable when it comes to falling foul of cybercrime. “Interestingly,” said Vicki, “what we seem to see time and again is the prevalence of this culture of blame. Whenever something happens, businesses are quick to want to assign blame – who’s fault was it? Who clicked on a malicious link? Who opened a phishing email? But when we’ve talked about organisations only offering cyber awareness training once a year, how are people supposed to learn?”
“They say it takes a minimum of three weeks to start developing a new habit,” she continued, “so what we really need is to start embracing this idea of continuous learning.”
When you consider AXELOS’ stats that of the firms supposedly running ‘effective cyber awareness training programmes’, no more than 50% of them had full completion rates, it’s little wonder that learning continues to be a barrier to resilience.
“In the simplest of terms, where it comes to awareness there’s too much stick and not enough carrot,” says Nick. “At the heart of it, people sometimes forget that cyber is an interesting topic – so engagement ought not to be something that’s seen as tedious.”
“The problem is often that people think just because someone is a cyber expert, that that automatically means they will be a good trainer”, asserted Vicki – followed by another acknowledgement that in order to achieve real engagement, it’s critical to make learning relevant to your target audience. Sharing her experiences of responding to attempted cyber-attacks mounted on The Economist in the past twelve months, Vicki pointed out that this is now becoming the norm for businesses operating in the digital age.
At the source of every error which is blamed on the computer, you will find at least two human errors, one of which is the error of blaming it on the computer. – Tom Gilb, US Systems Engineer
“I can tell you we’ve had 360 cyber events in the last year, of which 60 we might categorise as ‘incidents’, and 3 that were escalated to crises,” she said. “In the latter part of last year, we had a breach when an individual unwittingly gave away their user credentials by clicking on a link in a phishing email. Although the hackers then used this breach to send a further email to everyone in the business, of the 1400 people we have working for The Economist Group globally, only 50 people actually opened this email, and no one else clicked on anything. In summary, we had the whole thing contained in under 3 minutes. This is exactly the kind of compelling event that shows the true value of cyber awareness training to our board.”
Speaking about the need to promote awareness learning that really works to change behaviours across businesses, Nick said: “What we come back to time and again is this theme of storytelling – making training relevant and relatable. Don’t just tell people what the policy is, help them to make that relevant, and to interpret and understand what you want them to do in order to support it. What we see instead is lots of ‘don’t do this, don’t do that’ – but what about the why?”
“Through our partnership with Unicorn, we have moved beyond the model of once a year training,” he continued. “We have built creative, innovative, engaging learning to help businesses design and implement effective training programmes for their organisations. The RESILIA suite gives you the power to build an adaptive, efficient programme of learning, utilising diagnostic tools to test current knowledge and then deliver only relevant content to address areas of weakness. The content is a mixture of online videos; refresher snippets and tests; games and animations – and in its variety is sympathetic to the notion that people learn in different ways.”
RESILIA is designed for businesses of all sizes to help them on the journey of developing a culture that recognises the need to keep abreast of the threats posed by cybercrime. As both Nick and Vicki explained today, a business is only as resilient as its people – something that unavoidably echoes the old adage about a chain being only as strong as its weakest link. “Critically, we want to get people talking about this stuff,” said Nick. “The more that people talk about it, the more resistant they become.”
If you want to find out more about RESILIA Cyber Awareness Learning – or book a demo – you can do so here.
Unless you’ve been living under a rock for the past few weeks, it’s likely that you’ll have come across the ‘Learning Ecosphere’ in some capacity. Launched at last month’s Learning Technologies show, this brand new concept seeks to reimagine the relationship between traditional and new learning methods – and offers businesses the chance to better understand how they can embrace both in order to strengthen their overall learning strategies.
Here, Mark Jones – Commercial Director of Unicorn – gives a brief overview of the Learning Ecosphere concept:
Don’t forget, you can still get your free copy of the Learning Ecosphere Whitepaper here.
And before you know it, here we are again! We’ve been coming to Learning Technologies for long enough to have true veteran status but we’ve never had a show quite like this!
This year, we’re delighted to have used LT as an opportunity to launch our latest concept – the Learning Ecosphere.
As you may have seen if you’ve come across our press releases or recent blogs, the Learning Ecosphere is a concept that reimagines the dichotomy of traditional, ‘enterprise focused’ learning, and new, device-based ‘learner focused’ methods. Rather than seeing the two as mutually exclusive, or indeed in conflict, the Learning Ecosphere can help businesses reconcile the new possibilities presented by modern technology with existing LMS and classroom based methods.
We knew the Ecosphere concept would be hard to miss at the show – after all, we have a 3metre version of it across the side of our stand! But the appetite for a service provider who genuinely understands both sides of the coin (or as we’ve put it, both sides of the ecosphere!) is possibly more profound than even we anticipated. By the end of day 1 we were very nearly out of hard copies of our free whitepaper, and had welcomed nearly 500 people to play our latest app, QuizCom. Naturally, the fact that we had two enthusiastic quiz hosts dressed head-to-toe in orange – as well as fluffy Unicorns as prizes – might have had something to do with the sheer number of players, but we’re not complaining!
In fact, one of the highlights of the day was definitely awarding the Unicorn prizes to our top scoring players!
Keep an eye out as we live blog from Day 2 of the Learning Technologies conference, as well as lift the lid on all this year’s core learning trends. Follow us on Twitter for more event insight: @unicorntraining
If you’re remotely connected to L&D, this is shaping up to be a pretty big week! Learning Technologies returns to Kensington Olympia across Wednesday 1st and Thursday 2nd February – bringing together over 7000 visitors all keen to get their hands on the latest in education tech. From tomorrow, we’ll be joining over 200 of our contemporaries from across the learning industry as we exhibit at this year’s show. If you’re swinging by, here are the top 5 things you can look forward to:
- Get your hands on the free ‘Learning Ecosphere’ whitepaper.
Discover how learning technologies can smooth the dichotomy between traditional and modern learning with the Unicorn Learning Ecosphere – the subject of our whitepaper launching at the show.
The underlying need for an enterprise to define, manage and report on the competence of its staff has not changed. Environmental, safety and other regulatory demands on organisations are here to stay, while data security requirements are greater than ever.
But how does this fit with such concepts as social learning, collaboration and BYOD? How do we dip our toes into this fast flowing stream of opportunity in a way that is effective, relevant and affordable, and consistent with the practical day to day demands on our time, budgets and resources? What tools should we be using? What are the implications for e-learning design?
Pick up your free copy at stand P14.
- If you need a little persuasion, go and see our very own Mark Jones giving you an overview at one of his two free seminars
12:30-13:00 on both Wednesday and Thursday, Theatre 8. Where are you in the Learning Ecosphere?
Mark will seek to explore some of the issues facing businesses wishing to explore new learning methods. We’ve all heard the buzzwords and seen a flurry of new micro learning and learning Apps, but how do we really go about introducing effective ‘learning reinforcement’ – and where do we start? In a world where learning is changing, and we’re increasingly urged to explore new training formats, how do we ensure that we’re doing is going to work?
Join Mark to find out more, as well as discover our brand new mobile reinforcement app, Minds-i.
- Come and have a go at QuizCom and you could win a Unicorn!
Yep, you read that right – come and try your hand at our giant swipe game and you could be the proud owner of your very own Unicorn. Our enthusiastic quiz hosts will be tough not to spot, as they’ll be sporting bright orange blazers and encouraging you to try your luck with our latest game. Loaded with questions covering everything from learning trends to star wars trivia, this is the perfect way to trial a brand new product from Unicorn aimed at getting your staff engaged whilst challenging them to prove their knowledge in a topic of your choice.
Winners announced at 4pm each day, plus bonus prizes for two players picked at random!
- Check out Mike Hawkyard giving you a little insight into learning games and apps in corporate learning.
15:30-16:00 on Thursday, Theatre 8: Learning games and engagement.
We’ve all heard 101 talks lately about ‘gamification’, but this isn’t one of those talks. Mike is the Managing Director of an award winning games studio who have produced apps played more than two billion times in the last three years.
In recent months, Amuzo have been training people how to fly Star Wars™ Drones and encouraging children to build LEGO® models to rescue LEGO® Mini Figures trapped on erupting volcanoes. Join Mike for a session that will look at:
- How the technology and best practice used in these exciting projects is identical to that being used in work for companies like KPMG and the Chartered Insurance Institute (CII)
- How to explore the possibilities of learning games for your business
- Experiencing Amuzo’s latest product to engage staff with corporate communications; QuizCom
- …And you might even win a prize or two!
- Finally, if you’re at the conference, go and see Richard Owen from the CII talk about their learning journey.
15:30-16:40 on Thursday, Conference Theatre T5S6: Organisational learning – Creating better learning outcomes for the learner and the business.
Richard Owen – Product Manager at the Chartered Insurance Institute (CII) – lifts the lid on how the CII have approached their corporate learning. He looks at the value of online learning for the learner and the business alike, and shares experiences of the challenges that the CII has faced in creating better user experience despite a highly regulated, compliance driven context. From topic-specific pathways, powerful diagnostic tools and a more intuitive interface, discover how the CII has trebled its uptake of its content within just 12 months with a little help from us!
We’ll be live blogging from LT, as well as tweeting from @unicorntraining. Don’t forget to stop by and see us at stand P14 across the event, as well as take some time to relax in the Unicorn café!
We’re just a few days away from eLearning guru, Craig Weiss, revealing his much-anticipated Top 50 LMS Report for 2017, and yep, there are a few nerves kicking in.
In 2016 our LMS topped Craig’s rankings for the world’s top system for the financial sector for the second year running and was fourth overall across all sectors, so we’re super excited to find out if our hard work over the past 12 months can make it an FS table topping hat-trick and see our LMS move up in the overall rankings again.
With this on our minds, it made us ponder just how eventful 2016 had been for Unicorn, and what standards we set ourselves to live up to this year. Not only were we so happy about Craig’s ranking but there were plenty of awards to celebrate too.
Our games arm Amuzo had their industry-leading genius recognised with gold in the Creative Digital Impact category at the Dorset Business Awards while their Playmobil Police Chase game won the 2016 TOMMI Award for Best Kids’ App!
The TOMMI is the children’s software award of Germany. Every year since 2002 the TOMMI Prize has been awarded at the Frankfurt Book Fair to the most innovative and outstanding software title developed specifically for children, showing Amuzo are appreciated far beyond these shores too. Pretty cool huh?
Then there was the awesome success of our partners, FSTP, who were named winners of the Most Effective Training Firm at the Compliance Register Awards.
FSTP work closely with us on developing all of our Governance, Risk and Compliance (GRC) content, and their knowledge and experience proved invaluable in the build up and throughout 2016 as many of our clients grappled with the new Senior Managers’ Regime and Certification amongst other complex mandatory topics.
We were also delighted to scoop a bronze at the eLearning Awards with Clydesdale and Yorkshire Bank for the platform implementation that has introduced MyLearning, and changed the way the whole organisation approaches L&D.
With our partners at Credit Suisse, who joined us for the evening, also taking home a silver in the Learning Technologies Team of the Year category it topped a pretty successful 2016 for us Unicorns.
The bar has been set pretty high for 2017 now, but hopefully Craig’s report will help us kick off the year as we mean to go on. Get crossing everything!
The biggest event in the L&D calendar is just around the corner, and we’re delighted to say we’ll be back for another year at Learning Technologies! This year’s show will run across the 1st and 2nd February at Kensington Olympia, and is set to welcome more than 7000 visitors from across a huge range of industry sectors.
As well as being joined by our partners from Amuzo for an extra focus on innovation in the games and app space, this year’s show will focus on the launch of our revolutionary new concept – the Learning Ecosphere.
The explosion in digital and social technologies holds great promise for L&D professionals, and our community is rightly excited by the potential of collaborative learning, point-of-need performance support, serious games and even augmented reality.
But amid the hype, the task of identifying the truly worthwhile from the hot air, and determining how these opportunities fit with the learning strategy for your business has arguably never been more perplexing.
How do you identify what is relevant, affordable and good value, in the context of the practical day to day demands on your time, budgets and resources?
The Unicorn ‘Learning Ecosphere’ reimagines learning in the context of Enterprise-focused ‘Push / I must learn’ and learner-focused ‘Pull / I want to learn’. It offers interpretations of how a firm’s learning strategy does not have to sit on one side or the other, rather seeing the possibilities for utilising different technologies to create a better blend and balance in an overall learning approach.
The free ‘Learning Ecosphere’ white paper can be picked up from stand P14 on both days of the Learning Technologies exhibition.
There will even be the chance to win a giant Unicorn (yes you did read that right!) by having a go at Unicorn’s new app-based game, Quizcom. This gamified application allows firms to manage their own question banks to create quizzes and push them to individuals or groups of learners. Who doesn’t need a giant Unicorn in their life?
Register for free entry to the Learning Technologies and Learning and Skills 2017 exhibitions and seminars at www.learningtechnologies.co.uk
We can’t quite believe it’s that time of year again but here we are! Christmas is just around the corner, which means it’s nearly time to wave goodbye to 2016. So that you’re fully informed about our opening hours over the festive period, here’s when you can get hold of us…
Monday 19th December – open from 09:00 until 17:30 GMT
Tuesday 20th December – open from 09:00 until 17:30 GMT
Wednesday 21st December – open from 09:00 until 17:30 GMT
Thursday 22nd December – open from 09:00 until 17:30 GMT
Friday 23rd December – open from 09:00 until 13:00 GMT
Monday 26th December – closed
Tuesday 27th December – closed
Wednesday 28th December – open from 09:00 until 17:30 GMT
Thursday 29th December – open from 09:00 until 17:30 GMT
Friday 30th December – open from 09:00 until 17:30 GMT
Monday 2nd January – closed
If you have any queries concerning site access, usability or technical issues please contact us on +44 (0) 800 055 6586 and we will be happy to assist. Alternatively you can email your query to firstname.lastname@example.org. Please note that any emails received during the period we are closed will be addressed on our return.
Naturally, we’d like to thank all of our clients, partners and friends for a fantastic year – and we look forward to everything that 2017 has in store!
We can’t quite believe it’s been nearly four months since our last Client Forum, but we’re delighted to announce that we’ll be back this October for another one!
Having run these events bi-annually for the past four years, we’ve learnt a fair bit about what makes a successful forum, and we’re very much looking forward to welcoming both old and new faces to this next exclusive date.
The Autumn Forum is a unique opportunity to explore our solutions in more depth, and learn how other HR, L&D and Risk Management professionals across a number of sectors are leveraging digital technology to solve their learning challenges.
With a rage of sessions covering platform functionality, content and industry discussion, the day aims to showcase real client case studies – giving attendees an insight into practical ways to approach their company learning. Instead of offering the kind of lofty general discussion that we often see from learning and development events, the Autumn Forum aims to demystify some of the industry’s latest ‘buzzwords’, and offer delegates practical insight into how to start incorporating new trends into their own L&D journeys.
This Autumn, the Unicorn Client Forum will take place on Tuesday 4th October in the heart of Canary Wharf, and will be brought to you in partnership with our apps studio, Amuzo. The day will be split into main room welcome and keynote sessions, and registration-only breakouts that will give attendees access to specialist slots run by our experts.
More information coming soon. If you have a specific query relating to the Unicorn Forum, please contact your Relationship Manager, or the Unicorn Marketing Department. This is an invite-only event.
At Unicorn we are always committed to finding the next generation of talent. Here, Bournemouth University student Jenade shares her 6-week experience working as a Marketing Assistant.
Six weeks ago I started my placement at Unicorn Training Group Ltd and it has been nothing like I ever expected. I thought I was well equipped for the real working world, being a Communications and Media undergraduate from Bournemouth University. However, my time at Unicorn has shown me that books and lectures only take you part of the way.
Unicorn staff are lovely and had a genuine interest in my career path. Everyone has smiles for miles, as if that wasn’t enough I felt so welcomed to find out the role was specially tailored to suit me. Working as an Internal Marketing Assistant was interestingly varied and advanced well from my course teachings.
Unicorn is a rapidly progressing business, this however, can impact how communications are spread, as it becomes harder to keep track of who knows what. I met with Jackie Kennedy (COO) and we thought the introduction of a quarterly internal magazine would help to keep all staff in the loop.
Despite my nerves and reservations, Unicorn were enthusiastic and trusted me with the big responsibility of producing the first edition of the magazine- Connected +. My role was to ensure that all staff in both the Bournemouth and London branch are informed of news they may be unaware of. By featuring articles from a wide spectrum of the business, we hope Connected + will transcend the city borders to bring the Unicorn family together.
Being in a busy and dynamic environment, it was important to be flexible and adaptable especially when working around staff schedules and workloads. I spent the majority of my time working with the HR and Training Team but there was always a friendly and passionate Unicorn around the corner.
Although, Connected+ was my main focus, I was given the opportunity to take part in exciting events that I’ve never done before. Such as the UCL Airport simulation game testing (thank you Peter Phillips, Jackie Kennedy, Gemma Blackaller and Team 5!). With fresh insight into the Induction programme, I was encouraged to evaluate the current process and identify areas for improvements. During this time, Abi Pears (Marketing Manger) also encouraged me to review some of the Unicorn platforms including the website, blogs and social media footprint.
When the sunshine finally reached Bournemouth, I didn’t ever feel like I was missing out, especially with treats like these to look forward to:
Unfortunately, we hit some bumps along the way and we weren’t able to Launch the magazine during my time here but all our hard work won’t go to waste and I have no doubt that we will see the finished product sooner than you think. Don’t fear, if I have missed you out (I’m sorry!) Connected+ is ongoing project that anyone can get involved in so feel free to send Shaun Hickman a message to be a part of the Autumn Issue.
Joining Unicorn has been an instrumental part of my personal development and I only wish I had the time to meet everyone during my time here. This placement encouraged me to come out of my comfort zone and challenged my capabilities in range of topics. It has improved my confidence and developed my experience in writing and editing as well as marketing and graphic design.
Finally, I’d just like to give a big Unicorn thank you to everyone that have made my experience one to remember!
ABCUL – the leading trade association for credit unions in England, Scotland and Wales – is helping its members improve and demonstrate their skills and professionalism thanks to a partnership with financial services training specialists, Unicorn.
With new innovations and opportunities for credit unions, plus the recent arrival of the FCA’s new Senior Managers Regime and Certification Regime, training and evidencing competency is more important than ever.
Credit unions – member-owned providers of savings, loans and a range of financial services for communities and workplaces – serve more than 1.2 million people in Britain and hold over £1.3 billion in assets, and are regulated by both the Bank of England’s Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). ABCUL (the Association of British Credit Unions Ltd) has therefore launched a comprehensive and innovative new compliance training solution for members to meet the required regulatory standards.
ABCUL Learning Academy is powered by Unicorn’s award-winning Learning Management System (LMS), populated with an extensive compliance eLearning library, which provides credit unions with the means to reduce risk through relevant practical training designed to encourage the right behaviours in staff and directors.
Rosanna Donovan, ABCUL Head of Member Services, believes ABCUL Academy is already transforming how credit unions meet their training needs. “Over the last decade, British credit union membership has doubled and assets have trebled,” she says, “so our rapidly expanding sector recognises that we need to meet and demonstrate the highest standards of knowledge and compliance to reassure the growing number of consumers who trust us with their money.”
“As credit unions are governed by volunteer directors and many also have volunteers in operational roles, Unicorn’s LMS and content suite is the perfect solution to allow credit unions to train their people in a way that suits their lives, and to track and demonstrate compliance to their members and regulators.”
ABCUL Academy meets the industry demand for ‘snackable’, just-in-time and role-relevant learning delivered online that embeds core knowledge in line with FCA regulation and heightens awareness of the serious consequences of non-compliance.
New diagnostic tools, Apps and mobile learning, with on and offline syncing, video and role-specific scenarios all create impactful, personalised learning pathways within ABCUL Academy. These instantly connect learners with their day-to-day activities and embed the learning required for firms to meet all the FCA’s regulatory demands.
Simon Mercer, Unicorn Product Manager, continues: “The FCA is challenging firms, credit unions included, to prove their staff or volunteers are competent and compliant, so the evidencing is as critical as the training itself. We are delighted ABCUL has partnered with Unicorn for the solution to support its members.
“ABCUL Academy enables the deployment of content, monitoring, reporting and automatically assigning learning from its content catalogue, CPD, creating role-based pathways and sending email reminders to effectively deliver the right learning. For those who may not need to do a whole course but want a refresher or reminder, highly visual summary module PDFs provide a useful referral tool for key messages.”
In 2016 Unicorn’s learning managment system, was ranked the world’s top LMS for the financial sector for the second successive year, and fourth overall across all sectors, in the Top 50 LMSs Report 2016, compiled by the influential Craig Weiss. For more information about Unicorn’s solution for the financial services sector visit www.unicorntraining.com/complianceserve